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Knowledge base
Arsenal v Bournemouth
Important Information
0
Ticket Exchange
11
How do I buy tickets for this game?
Access to the Ticket Exchange System
Can I buy tickets from a 3rd party website?
I have a ticket and I can now no longer attend, what are my options?
I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
View all 11
Ticket Transfer
14
How to use Ticket Transfer
Gold Member Ticket Transfer
How do I accept a Ticket Transfer from a Season Ticket holder?
How do I use a ticket that has been transferred to me by a season ticket holder?
I have accepted a Ticket Transfer & now I can no longer attend.
View all 14
Digital Pass - iPhone
4
How do I gain access to the stadium?
My Digital Pass hasn't updated
How to scan your Digital Pass
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
Digital Pass - Android
6
How do I gain access to the stadium
My digital pass hasn't updated
How to scan your digital pass
How do I know if my phone supports NFC/how do I turn on NFC?
My ticket won't download on Android
View all 6
Digital Pass - Other
6
What is Near Field Communication (NFC) Technology?
What should I do if my phone dies on the way to the stadium?
Download the Arsenal app
Can I get a PDF for this game?
Can I forward a Digital Pass to someone else?
View all 6
At The Stadium
19
What food/drink is available inside the stadium?
Family friendly toilets
Coach Parking at the Emirates
what3words - find precise locations at The Emirates
Access Wristbands
View all 19
Carabao Cup Final 2026
Carabao Cup Final 2026
26
How do I download my ticket(s) for the Carabao Cup Final?
Matchday Guide - Carabao Cup Final at Wembley
When is the Carabao Cup final?
How many tickets have Arsenal been allocated?
How do I buy tickets?
View all 26
Arsenal Ticket Hub
Arsenal Ticket Hub
8
What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
How do I access the Ticket Hub via the Arsenal app?
How do I access the Ticket Hub via a PC/Laptop
How do I download my membership pass
How do I download my ticket(s)?
View all 8
Ticket Transfer
10
How do I transfer my ticket(s)?
How do I accept a ticket?
I have accepted a transferred ticket but can't make the match. How do I return it?
What happens if I miss the deadline to accept the ticket?
I have transferred my ticket to the wrong member
View all 10
Other
9
How do I track my attendance?
How do I view my ticket history?
How do I add someone to my network?
How do I manage all my tickets?
Will I receive a PDF?
View all 9
Ballot FAQs
Important Information -Ticketing Embargo
1
Ticketing Embargo - UEFA Champions League
How To
13
How can I be notified when the ballot opens?
How do I apply for the ballot?
What is the price range?
Will members be given a choice of what area/price range when they apply in the ballot?
I need to amend my ballot application
View all 13
Disability Access
7
I am a Red DA member, how do I register for the ballot?
What are the ticket prices?
I have specific seating requirements, how do I request this?
If I am successful in the ballot but then cannot attend, will I receive a refund?
Can I enter the ballot with a non-DA member?
View all 7
Ballot FAQ's
16
What ballot can I enter?
I applied for the ballot and I didn't receive a confirmation email
Can a Silver Member enter the Red ballot?
What priority do Silver members have over Red members?
Can members register to be balloted with a group?
View all 16
Arsenal v West Ham United Women
Latest Update
2
Ticket Update
Club Level Plus
Ticket Hub
10
What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
How do I access the Ticket Hub via the Arsenal app?
How do I access the Ticket Hub via a PC/Laptop
How do I download my ticket(s)?
Can I download my tickets via email?
View all 10
Ticket Transfer
8
How do I transfer my ticket(s)?
How do I accept a ticket?
I have accepted a transferred ticket but can't make the match. How do I return it?
What happens if I miss the deadline to accept the ticket?
I have transferred my ticket to the wrong member
View all 8
Season Ticket / 6-Game Bundle Information
10
What games are included in my seasonal product?
2025/26 Season Ticket & Six Game Bundle Prices
How many games am I required to utilise my Home Advantage Pack + or Home Advantage Pack for to be eligible to renew for the 2025/26 season?
What is included in my seasonal product?
Seating Map
View all 10
Single Sign-On
4
Why do I have a new Membership number?
Why have these changes been made?
Why am I being asked to update my password and how do I do it?
Creating and managing your network
At The Stadium
22
Public Transport
Travelling by car to Emirates Stadium
Matchday and Programme Announcements
Traffic Information
what3words - find precise locations at The Emirates
View all 22
Ticketing
Home Tickets
20
How do I buy a ticket?
Can I buy tickets from a 3rd party website?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
Arsenal Academy Tickets
Official Hospitality Agents
View all 20
Ticket Transfer
8
When does Ticket Transfer open ?
Are there any other ways that I can transfer my ticket?
How do I transfer my ticket(s)?
How do I accept a ticket?
I have accepted a transferred ticket but can't make the match. How do I return it?
View all 8
Home Ticket Exchange
11
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
View all 11
Away Tickets
12
Away Ticket FAQ’s
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
View all 12
Away Match Coach Travel
0
Shape Up with Arsenal In The Community
0
Away Ticket Exchange
7
How many times can I use Away Ticket Exchange?
What happens to the away point when using Away Ticket Exchange?
Can I use Away Ticket Exchange if I have received my physical ticket?
What is the deadline for Away Ticket Exchange?
Will there be an option to use Away Ticket Exchange after the deadline?
View all 7
Membership
FAQ's
0
CUP SCHEME Season Ticket
0
Renewal
0
Home Advantage Packs
0
Important Information
0
Memberships Overview
11
Digital Membership
Welcome To Our World Membership Ages 0-3
Team JGS Membership Ages 4-11
Young Guns Membership Ages 12-16
Cannon Membership Ages 17-18
View all 11
My Account
7
How do I reset my password?
Creating and Managing your Network
How do I update my details?
I have changed my password but i can't log in
How do I create a ticketing account for a Junior?
View all 7
Season Ticket Waiting List
6
How do I join the Season Ticket Waiting List?
Season Ticket Waiting List FAQs
Disability Access Season Ticket Waiting List
I’m on the Season Ticket waiting list. How can I find out my position?
When will I be offered a Season Ticket?
View all 6
Cashback
7
Cashback Windows
The system won't let me cash out
How long does it take to get my cashback?
Can I use my account funds to buy tickets or renew my membership?
I live overseas, how do I get my cashback funds?
View all 7
Bonds/Debentures
5
I have a Bond/Debenture, what are my options?
Can I privately transfer a debenture to someone I know?
How do I list my debenture? How do I purchase or bid for a debenture?
I need to arrange a replacement Bond/Debenture certificate
Bond/Debenture FAQs
Online Box Office
5
I am receiving a 403 error message on the Online Box Office, why is this?
I am having problems accessing parts of the site when purchasing tickets
Error messages buying tickets on the Online Box Office
I can't find a ticket on the Ticket Exchange
I am receiving the message 'Your Browsing Activity Has Been Paused'.
Gold Season Ticket FAQs
UEFA Champions League - Sporting CP
2
How do I purchase my own seat for the UEFA Champions League Quarter Final?
I have purchased my seat and I didn't receive a confirmation email
Ticket Hub
5
What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
How do I access the Ticket Hub via the Arsenal app?
How do I download my season pass
How do I access the Ticket Hub via a PC/Laptop
How do I track my attendance?
Digital Ticketing - iPhone
3
My pass hasn't updated
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
I am receiving an error accessing my digital pass
Digital Ticketing - Android
3
My pass hasn't updated
My ticket won't download on Android
My Android pass is archived
Gold Season Ticket
9
What is the breakdown cost of my Season Ticket renewal?
19 Match Season Ticket
23-match season ticket
Does my season ticket include Champions League games?
Gold Season Ticket Seat Utilisation
View all 9
Ticket Exchange
7
How do I sell my seat?
I've sold my seat and now have funds in my account
Do I pay a fee to sell my seat?
Seat Utilisation
I sold my seat but now want to attend, can I still go?
View all 7
Ticket Transfer
10
How do I transfer my ticket(s)?
I have transferred my ticket to the wrong member
Steps to transfer tickets to a non-member.
I can't find the member in my network
I transferred a ticket, it was returned to me, and now I can't see it
View all 10
Disability Access
Disability Ticket Access 2025/26
5
Will tickets for Disability Access Members be balloted?
Can I enter the ballot with a non-DA member?
I have specific seating requirements, how do I request this?
If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?
Disability Access (DA) Ballot Purchasing Process (PDF Guide)
Membership With Disability Access (DA)
5
What is a Disability Access Membership?
How do I become a new Disability Access Member?
Proof of Eligibility
Personal Assistants
Disability Access Membership General Information
Getting to Emirates Stadium
3
Disabled Supporters - Travelling by Public Transport
Disabled Supporters - Travelling by Car
Disabled Supporters - approaching Emirates Stadium on foot
At the Stadium - Matchday
12
Disabled Supporters - Matchday Box Office
Disabled Supporters - Entering the Stadium
Accessible Viewing Areas - Wheelchair Users
Easy Access & Ambulant Disabled Supporter Seating
Supporters With Sensory Differences
View all 12
Disabled Fans - Non-Matchday
3
Disabled Visitors - Stadium Tours & Museum
ADSA - Arsenal Disabled Supporters Association
Disabled Supporters - Contacting the Club
Boyzone Concert
Ticketing
7
How can I purchase tickets?
When do tickets go on sale?
How can I purchase hospitality?
When will we receive our tickets?
Age Restrictions
View all 7
Accessibility
8
I have disability and require accessible tickets. What supporting documentation do I need to provide?
Where are the accessible tickets located?
Will there be a BSL interpreter?
Accessible Car Parking
Where are the accessible entrances?
View all 8
At the Stadium
7
Can I bring in a bag?
Can I bring a bottle?
Is cash accepted?
Age Restrictions
Stadium Map
View all 7
Getting to Emirates Stadium
4
Alternative Parking and Drop Offs
Train
Bus
Accessible Car Parking
Single Sign On
Single Sign On
9
What is Single Sign On and what are the benefits?
Single Sign On - How To Guide
Single Sign On - What happens if I have more than one membership?
Single Sign On - Password Reset
Single Sign On - Frequently Asked Questions
View all 9
Troubleshooting
11
I can see memberships I don't recognise
How do I view all of my memberships?
I can't sign in
I can't reset my password/I'm not receiving my password reset link
I can't see or manage my junior's membership
View all 11
Arsenal Direct Help Centre
Top FAQs
13
Product Care
Can I later add print to a shirt I previously purchased?
What are our matchday opening times for our stores?
Can I purchase an item online to collect in store?
Can I bring a faulty item that I purchased online into the Armoury for repair?
View all 13
Delivery
8
When can I expect delivery of my Arsenal Direct order?
What are the delivery options and costs for Arsenal Direct orders?
Will I have to pay taxes and duties on my Arsenal Direct Order?
What happens if my order cannot be delivered?
Where is my Arsenal Direct Order?
View all 8
Payment
4
What forms of payment do you accept for Arsenal Direct orders?
Which currencies do you accept for Arsenal Direct orders?
Do you accept cheque or postal orders?
What payment types are accepted in store?
Returns
5
Returning items purchased in our stores
Returning items purchased online
Can I exchange my item for something else?
What if an item I received is damaged or faulty?
How can I dispose of electrical products bought from Arsenal Direct?
Account
3
Do I need to register an account with Arsenal Direct to place an order?
How do I get my membership discount?
My membership discount is not being applied, what should I do?
Gift Cards
9
How do I purchase a gift card?
How do I use my gift card online?
My gift card is not being accepted online. Why?
Where can I redeem my gift card online?
When does my gift card expire?
View all 9
Click & Collect
6
What is Click & Collect?
How do I order using Click & Collect?
When will my Click & Collect parcel be delivered to my collection point?
What do I need to bring with me to collect my Click & Collect parcel?
Can I change my local Click & Collect store?
View all 6
Promotions
11
Zilch Cardholder Discount: Terms and Conditions
Free Name & Number Promotions
Free Standard Delivery Promotion
Arsenal Paid Membership 10% Discount (Online and Instore)
Arsenal Premium Membership 10% Discount (Online and Instore)
View all 11
Stadium Tours
Arsenal History Walking Tour
1
History Walking Tour FAQs
Stadium Tour
10
What are the Stadium Tour and Museum opening hours?
Where do I begin my Stadium Tour?
How long is my Stadium Tour and Museum visit expected to last?
Do I need to book a time and date?
Can I visit the Museum only?
View all 10
Legends Tour
2
How long is my Legend Tour expected to last (non-matchday)?
I can no longer attend my Legend Tour. Can I change it?
Matchday Tour
6
Do Matchday Tours run every match day?
How long is my Matchday Tour expected to last and what is included?
How long is my Whistlestop Tour expected to last and what is included?
Can I take my bag on a Matchday Tour with me?
I’m running late for my tour, can I go on the next one?
View all 6
Tours - Information for Disabled Visitors
3
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British Sign Language (BSL) Tour?
Tours - FAQs
8
Do I need to print my eTicket?
Can I purchase gift vouchers for a Stadium Tour?
Are Stadium Tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
View all 8
Tours - Group Bookings
1
I regularly bring groups to the Stadium Tour, do you offer any further discounts?
Tours - Contact & Feedback
2
How can I provide feedback?
Who can I call regarding my tour?
Virtual Tour
11
What is a Virtual Stadium Tour?
What am I paying for?
What devices can I use to access the Virtual Stadium Tour?
Do you need access to the internet to use the Virtual Stadium Tour?
Can the Virtual Stadium Tour be downloaded to view offline?
View all 11
Club
Charity
2
Charities/donation requests
How can I donate to The Arsenal Foundation?
How do I contact the Club?
8
How do I contact the Club?
How do I contact a Supporters Club?
I Wish To Stop Receiving Communications From The Club/Delete My Account.
Press & Media queries
Requesting a reference
View all 8
Special Requests
8
Condolence
Can I meet a player?
Celebration Corner
Can I Interview the Players?
Can the club help with my university studies & dissertation?
View all 8
Careers
1
Job vacancies at Arsenal