Arsenal Help Centre

Important Information 0

Ticket Exchange 11

• How do I buy tickets for this game?
• Access to the Ticket Exchange System
• Can I buy tickets from a 3rd party website?
• I have a ticket and I can now no longer attend, what are my options?
• I have purchased a ticket from the Ticket Exchange, when does my digital pass update?

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Ticket Transfer 14

• How to use Ticket Transfer
• Gold Member Ticket Transfer
• How do I accept a Ticket Transfer from a Season Ticket holder?
• How do I use a ticket that has been transferred to me by a season ticket holder?
• I have accepted a Ticket Transfer & now I can no longer attend.

View all 14

Digital Pass - iPhone 4

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?

Digital Pass - Android 6

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• My ticket won't download on Android

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Digital Pass - Other 6

• What is Near Field Communication (NFC) Technology?
• What should I do if my phone dies on the way to the stadium?
• Download the Arsenal app
• Can I get a PDF for this game?
• Can I forward a Digital Pass to someone else?

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At The Stadium 19

• What food/drink is available inside the stadium?
• Family friendly toilets
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Access Wristbands

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Carabao Cup Final 2026 26

• How do I download my ticket(s) for the Carabao Cup Final?
• Matchday Guide - Carabao Cup Final at Wembley
• When is the Carabao Cup final?
• How many tickets have Arsenal been allocated?
• How do I buy tickets?

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Arsenal Ticket Hub 8

• What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
• How do I access the Ticket Hub via the Arsenal app?
• How do I access the Ticket Hub via a PC/Laptop
• How do I download my membership pass
• How do I download my ticket(s)?

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Ticket Transfer 10

• How do I transfer my ticket(s)?
• How do I accept a ticket?
• I have accepted a transferred ticket but can't make the match. How do I return it?
• What happens if I miss the deadline to accept the ticket?
• I have transferred my ticket to the wrong member

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Other 9

• How do I track my attendance?
• How do I view my ticket history?
• How do I add someone to my network?
• How do I manage all my tickets?
• Will I receive a PDF?

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Important Information -Ticketing Embargo 1

• Ticketing Embargo - UEFA Champions League

How To 13

• How can I be notified when the ballot opens?
• How do I apply for the ballot?
• What is the price range?
• Will members be given a choice of what area/price range when they apply in the ballot?
• I need to amend my ballot application

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Disability Access 7

• I am a Red DA member, how do I register for the ballot?
• What are the ticket prices?
• I have specific seating requirements, how do I request this?
• If I am successful in the ballot but then cannot attend, will I receive a refund?
• Can I enter the ballot with a non-DA member?

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Ballot FAQ's 16

• What ballot can I enter?
• I applied for the ballot and I didn't receive a confirmation email
• Can a Silver Member enter the Red ballot?
• What priority do Silver members have over Red members?
• Can members register to be balloted with a group?

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Latest Update 2

• Ticket Update
• Club Level Plus

Ticket Hub 10

• What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
• How do I access the Ticket Hub via the Arsenal app?
• How do I access the Ticket Hub via a PC/Laptop
• How do I download my ticket(s)?
• Can I download my tickets via email?

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Ticket Transfer 8

• How do I transfer my ticket(s)?
• How do I accept a ticket?
• I have accepted a transferred ticket but can't make the match. How do I return it?
• What happens if I miss the deadline to accept the ticket?
• I have transferred my ticket to the wrong member

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Season Ticket / 6-Game Bundle Information 10

• What games are included in my seasonal product?
• 2025/26 Season Ticket & Six Game Bundle Prices
• How many games am I required to utilise my Home Advantage Pack + or Home Advantage Pack for to be eligible to renew for the 2025/26 season?
• What is included in my seasonal product?
• Seating Map

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Single Sign-On 4

• Why do I have a new Membership number?
• Why have these changes been made?
• Why am I being asked to update my password and how do I do it?
• Creating and managing your network

At The Stadium 22

• Public Transport
• Travelling by car to Emirates Stadium
• Matchday and Programme Announcements
• Traffic Information
• what3words - find precise locations at The Emirates

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Home Tickets 20

• How do I buy a ticket?
• Can I buy tickets from a 3rd party website?
• I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
• Arsenal Academy Tickets
• Official Hospitality Agents

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Ticket Transfer 8

• When does Ticket Transfer open ?
• Are there any other ways that I can transfer my ticket?
• How do I transfer my ticket(s)?
• How do I accept a ticket?
• I have accepted a transferred ticket but can't make the match. How do I return it?

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Home Ticket Exchange 11

• Access to the Ticket Exchange System
• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting
• How to Use Ticket Exchange - Buying
• How will I get the money from selling my seat on Ticket Exchange?

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Away Tickets 12

• Away Ticket FAQ’s
• Coach travel to away matches
• I have not received/lost my away ticket
• Do I need ID for an away match?
• When will I receive my away ticket?

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Away Match Coach Travel 0

Shape Up with Arsenal In The Community 0

Away Ticket Exchange 7

• How many times can I use Away Ticket Exchange?
• What happens to the away point when using Away Ticket Exchange?
• Can I use Away Ticket Exchange if I have received my physical ticket?
• What is the deadline for Away Ticket Exchange?
• Will there be an option to use Away Ticket Exchange after the deadline?

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FAQ's 0

CUP SCHEME Season Ticket 0

Renewal 0

Home Advantage Packs 0

Important Information 0

Memberships Overview 11

• Digital Membership
• Welcome To Our World Membership Ages 0-3
• Team JGS Membership Ages 4-11
• Young Guns Membership Ages 12-16
• Cannon Membership Ages 17-18

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My Account 7

• How do I reset my password?
• Creating and Managing your Network
• How do I update my details?
• I have changed my password but i can't log in
• How do I create a ticketing account for a Junior?

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Season Ticket Waiting List 6

• How do I join the Season Ticket Waiting List?
• Season Ticket Waiting List FAQs
• Disability Access Season Ticket Waiting List
• I’m on the Season Ticket waiting list. How can I find out my position?
• When will I be offered a Season Ticket?

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Cashback 7

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cashback?
• Can I use my account funds to buy tickets or renew my membership?
• I live overseas, how do I get my cashback funds?

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Bonds/Debentures 5

• I have a Bond/Debenture, what are my options?
• Can I privately transfer a debenture to someone I know?
• How do I list my debenture? How do I purchase or bid for a debenture?
• I need to arrange a replacement Bond/Debenture certificate
• Bond/Debenture FAQs

Online Box Office 5

• I am receiving a 403 error message on the Online Box Office, why is this?
• I am having problems accessing parts of the site when purchasing tickets
• Error messages buying tickets on the Online Box Office
• I can't find a ticket on the Ticket Exchange
• I am receiving the message 'Your Browsing Activity Has Been Paused'.

UEFA Champions League - Sporting CP 2

• How do I purchase my own seat for the UEFA Champions League Quarter Final?
• I have purchased my seat and I didn't receive a confirmation email

Ticket Hub 5

• What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
• How do I access the Ticket Hub via the Arsenal app?
• How do I download my season pass
• How do I access the Ticket Hub via a PC/Laptop
• How do I track my attendance?

Digital Ticketing - iPhone 3

• My pass hasn't updated
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• I am receiving an error accessing my digital pass

Digital Ticketing - Android 3

• My pass hasn't updated
• My ticket won't download on Android
• My Android pass is archived

Gold Season Ticket 9

• What is the breakdown cost of my Season Ticket renewal?
• 19 Match Season Ticket
• 23-match season ticket
• Does my season ticket include Champions League games?
• Gold Season Ticket Seat Utilisation

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Ticket Exchange 7

• How do I sell my seat?
• I've sold my seat and now have funds in my account
• Do I pay a fee to sell my seat?
• Seat Utilisation
• I sold my seat but now want to attend, can I still go?

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Ticket Transfer 10

• How do I transfer my ticket(s)?
• I have transferred my ticket to the wrong member
• Steps to transfer tickets to a non-member.
• I can't find the member in my network
• I transferred a ticket, it was returned to me, and now I can't see it

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Disability Ticket Access 2025/26 5

• Will tickets for Disability Access Members be balloted?
• Can I enter the ballot with a non-DA member?
• I have specific seating requirements, how do I request this?
• If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?
• Disability Access (DA) Ballot Purchasing Process (PDF Guide)

Membership With Disability Access (DA) 5

• What is a Disability Access Membership?
• How do I become a new Disability Access Member?
• Proof of Eligibility
• Personal Assistants
• Disability Access Membership General Information

Getting to Emirates Stadium 3

• Disabled Supporters - Travelling by Public Transport
• Disabled Supporters - Travelling by Car
• Disabled Supporters - approaching Emirates Stadium on foot

At the Stadium - Matchday 12

• Disabled Supporters - Matchday Box Office
• Disabled Supporters - Entering the Stadium
• Accessible Viewing Areas - Wheelchair Users
• Easy Access & Ambulant Disabled Supporter Seating
• Supporters With Sensory Differences

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Disabled Fans - Non-Matchday 3

• Disabled Visitors - Stadium Tours & Museum
• ADSA - Arsenal Disabled Supporters Association
• Disabled Supporters - Contacting the Club

Ticketing 7

• How can I purchase tickets?
• When do tickets go on sale?
• How can I purchase hospitality?
• When will we receive our tickets?
• Age Restrictions

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Accessibility 8

• I have disability and require accessible tickets. What supporting documentation do I need to provide?
• Where are the accessible tickets located?
• Will there be a BSL interpreter?
• Accessible Car Parking
• Where are the accessible entrances?

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At the Stadium 7

• Can I bring in a bag?
• Can I bring a bottle?
• Is cash accepted?
• Age Restrictions
• Stadium Map

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Getting to Emirates Stadium 4

• Alternative Parking and Drop Offs
• Train
• Bus
• Accessible Car Parking

Single Sign On 9

• What is Single Sign On and what are the benefits?
• Single Sign On - How To Guide
• Single Sign On - What happens if I have more than one membership?
• Single Sign On - Password Reset
• Single Sign On - Frequently Asked Questions

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Troubleshooting 11

• I can see memberships I don't recognise
• How do I view all of my memberships?
• I can't sign in
• I can't reset my password/I'm not receiving my password reset link
• I can't see or manage my junior's membership

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Top FAQs 13

• Product Care
• Can I later add print to a shirt I previously purchased?
• What are our matchday opening times for our stores?
• Can I purchase an item online to collect in store?
• Can I bring a faulty item that I purchased online into the Armoury for repair?

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Delivery 8

• When can I expect delivery of my Arsenal Direct order?
• What are the delivery options and costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• What happens if my order cannot be delivered?
• Where is my Arsenal Direct Order?

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Payment 4

• What forms of payment do you accept for Arsenal Direct orders?
• Which currencies do you accept for Arsenal Direct orders?
• Do you accept cheque or postal orders?
• What payment types are accepted in store?

Returns 5

• Returning items purchased in our stores
• Returning items purchased online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card online?
• When does my gift card expire?

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Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Collect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?

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Promotions 11

• Zilch Cardholder Discount: Terms and Conditions
• Free Name & Number Promotions
• Free Standard Delivery Promotion
• Arsenal Paid Membership 10% Discount (Online and Instore)
• Arsenal Premium Membership 10% Discount (Online and Instore)

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Arsenal History Walking Tour 1

• History Walking Tour FAQs

Stadium Tour 10

• What are the Stadium Tour and Museum opening hours?
• Where do I begin my Stadium Tour?
• How long is my Stadium Tour and Museum visit expected to last?
• Do I need to book a time and date?
• Can I visit the Museum only?

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Legends Tour 2

• How long is my Legend Tour expected to last (non-matchday)?
• I can no longer attend my Legend Tour. Can I change it?

Matchday Tour 6

• Do Matchday Tours run every match day?
• How long is my Matchday Tour expected to last and what is included?
• How long is my Whistlestop Tour expected to last and what is included?
• Can I take my bag on a Matchday Tour with me?
• I’m running late for my tour, can I go on the next one?

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Tours - Information for Disabled Visitors 3

• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British Sign Language (BSL) Tour?

Tours - FAQs 8

• Do I need to print my eTicket?
• Can I purchase gift vouchers for a Stadium Tour?
• Are Stadium Tour tickets refundable or transferable?
• Is parking available at the stadium?
• Is there anywhere to leave luggage or bags?

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Tours - Group Bookings 1

• I regularly bring groups to the Stadium Tour, do you offer any further discounts?

Tours - Contact & Feedback 2

• How can I provide feedback?
• Who can I call regarding my tour?

Virtual Tour 11

• What is a Virtual Stadium Tour?
• What am I paying for?
• What devices can I use to access the Virtual Stadium Tour?
• Do you need access to the internet to use the Virtual Stadium Tour?
• Can the Virtual Stadium Tour be downloaded to view offline?

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Charity 2

• Charities/donation requests
• How can I donate to The Arsenal Foundation?

How do I contact the Club? 8

• How do I contact the Club?
• How do I contact a Supporters Club?
• I Wish To Stop Receiving Communications From The Club/Delete My Account.
• Press & Media queries
• Requesting a reference

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Special Requests 8

• Condolence
• Can I meet a player?
• Celebration Corner
• Can I Interview the Players?
• Can the club help with my university studies & dissertation?

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Careers 1

• Job vacancies at Arsenal