Arsenal Help Centre

Digital Pass - iPhone 7

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• I don't have an option to download my digital pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• How do I download a digital pass for a Junior member.
• I am receiving an error accessing my digital pass

Digital Pass - Android 7

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• I am receiving an error accessing my digital pass
• I don't have an option to download my digital pass
• How do I download a digital pass for a Junior member.

At The Stadium 21

• What can I bring into the stadium?
• Can I pay cash at the stadium?
• Travelling To The Emirates
• Do you have a prayer room?
• How do I report an incident?
• What food/drink is available inside the stadium?
• Water Fountains
• Family friendly toilets
• A map of the Emirates Stadium
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Walking and cycling to Emirates Stadium
• Public Transport
• Travelling by car to Emirates Stadium
• Traffic Information
• Matchday store opening hours
• Access Wristbands
• What time does the box office open?
• Can I do a Stadium Tour and/or visit the museum?
• Matchday and Programme Announcements
• How can I contact the Supporter Services team?

Memberships Overview 11

• Digital Membership
• Welcome To Our World Membership Ages 0-3
• Team JGS Membership Ages 4-11
• Young Guns Membership Ages 12-16
• Cannon Membership Ages 17-18
• Memberships with Disability Access (previously Purple Membership)
• Red Membership
• Silver Membership
• Arsenal Women's Season Ticket
• Gold Membership
• Platinum Membership

My Account 7

• How do I reset my password?
• Creating and Managing your Network
• How do I update my details?
• I have changed my password but i can't log in
• How do I create a ticketing account for a Junior?
• My payment has failed for my membership renewal, how do I renew for Season 2025/26?
• Can I Cancel My Membership?

Gold Season Ticket 12

• What is the breakdown cost of my Season Ticket renewal?
• 19 Match Season Ticket
• 23-match season ticket
• Gold Season Ticket Seat Utilisation
• Will My Season Ticket Give Me Access to Semi & Cup Finals?
• Can I purchase additional ticket(s) with my season ticket ?
• If I can't attend a game, what are my options?
• How do I manage all my memberships under one login?
• I have renewed my season ticket & I haven't received a confirmation email.
• Can I use the same Membership card or Digital Pass?
• Can I join the Cup Scheme?
• Arsenal App

Season Ticket Waiting List 5

• How do I join the Season Ticket Waiting List?
• Season Ticket Waiting List FAQs
• Disability Access Season Ticket Waiting List
• I’m on the Season Ticket waiting list. How can I find out my position?
• When will I be offered a Season Ticket?

Cashback 6

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cashback?
• I live overseas, how do I get my cashback funds?
• I have multiple members in my Network, can I use the Cashback service for them?
• If I don’t renew my Season Ticket is there a window that I can withdraw my funds at the end of the season?

Bonds/Debentures 5

• I have a Bond/Debenture, what are my options?
• Can I privately transfer a debenture to someone I know?
• How do I list my debenture? How do I purchase or bid for a debenture?
• I need to arrange a replacement Bond/Debenture certificate
• Bond/Debenture FAQ's

Online Box Office 5

• I am receiving a 403 error message on the Online Box Office, why is this?
• I am having problems accessing parts of the site when purchasing tickets
• Error messages buying tickets on the Online Box Office
• I can't find a ticket on the Ticket Exchange
• I am receiving the message 'Your Session Has Been Suspended'