Q. Can I purchase tickets before my Membership Card arrived?
A. You can. If you have booked, please contact our team by calling 020 7619 5000 Option 2. It will be arranged for the digital pass to be sent or the tickets to be emailed to you.
Q. Where are the accessible viewing platforms and accessible seating?
A. Disability Access seating is located within the Lower and Upper Tiers as well as Club Level.
Q. How can a Disability Access Member purchase tickets with non-disability Access Members, including tickets with Junior Gunners in the Family Enclosure?
A. When wishing to purchase with Junior Gunners or Silver members you may do so 2 months prior to the match in the same sale period that Disability Access Members can purchase. If you are wishing to purchase with a Red Member you are required to purchase in the Red Member sale period 6 weeks prior to the match. Please monitor the website for specific sale dates. Tickets are subject to availability. If you wish to purchase with any of the Members mentioned above, please call 020 7619 5000.
Q. Can I purchase additional tickets?
A. Members are only able to purchase additional tickets if the fixture is available on Friends and Family Sale or a General Sale. This is subject to availability and would be advertised on the Ticket Information page.
Q. Can I sign up for fixture and ticket alerts?
A. Yes, please click here to sign up.
Q. Can I buy Away tickets?
A. Away tickets are sold strictly under an away points system, ticket allocation can vary match by match depending on the away club’s stadium and allocation, specific details will be shared here (link) throughout the season.
Tickets will be sold to Away Scheme members first. Please note that the Away Scheme is being phased out and will no longer be in place from the 2023/24 season. Season Ticket holders will have the opportunity to purchase based on the number of away points they have gained over the previous two seasons. Tickets will be made available in booking windows. Keep an eye out for the sale window you are eligible for, based on the number of away points you have.
Please be aware that away credits are accrued by attending away fixtures you have attended over the last two full seasons and the current season being played. Any away credits accumulated before these periods are removed as per the terms and conditions of our away ticketing policy. Please note that Cup Finals are not recognised as an away fixture as these games are played at a neutral stadium.
Q. How do I become a Season Ticket holder?
A. To join the waiting list for a season ticket, please click here (link) and purchase a Season Ticket Waiting List Place. The cost is £50 for adults and £25 for JG, and this fee is taken off the cost of your first Season Ticket payment.
Please note that you must provide proof of eligibility for Disability Access when offered a season ticket. If you are unable to provide supporting documentation you will be transferred to the General Admission waiting list.
Q. Can I use the Ticket Exchange and Transfer service?
A. Ticket Exchange is a service where Season Ticket holders that are unable to attend a game can sell their tickets to Disability Access Members. You may place your ticket on the Ticket Exchange once the game is sold out and you are unable to attend, please contact us via the Enquiry Form or call 020 7619 5000. If your seat cannot be sold, you may also donate your tickets to Arsenal in the Community.
The disabled supporter’s Ticket Transfer service gives disabled Season Ticket holders who are unable to attend a game, the ability to pass on their ticket to a Disability Access Member, or disabled friend/family member for a like for like ticket. The Member will need to provide the Disability Access Membership number or the proof of eligibility, of the friend or family member wishing to attend the game to the Disability Liaison Team beforehand. Once approved, the recipient will be sent an electronic ticket for access to Emirates Stadium.
Q. Can we park at the Emirates?
A. You can apply for parking via our online booking form for home fixtures at the Emirates if you have a valid Blue Badge. We have a limited number of spaces so they are allocated on a first come first serve basis, you must apply within the booking periods that are advertised on our website. For more information regarding parking at the Emirates click here.