Arsenal Help Centre

Ticket Exchange 11

• How do I buy tickets for this game?
• Access to the Ticket Exchange System
• Can I buy tickets from a 3rd party website?
• I have a ticket and I can now no longer attend, what are my options?
• I have purchased a ticket from the Ticket Exchange, when does my digital pass update?

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Ticket Transfer 14

• How to use Ticket Transfer
• Gold Member Ticket Transfer
• How do I accept a Ticket Transfer from a Season Ticket holder?
• How do I use a ticket that has been transferred to me by a season ticket holder?
• I have accepted a Ticket Transfer & now I can no longer attend.

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Digital Pass - iPhone 4

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?

Digital Pass - Android 6

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• My ticket won't download on Android

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Digital Pass - Other 6

• What is Near Field Communication (NFC) Technology?
• What should I do if my phone dies on the way to the stadium?
• Download the Arsenal app
• Can I get a PDF for this game?
• Can I forward a Digital Pass to someone else?

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At The Stadium 18

• What food/drink is available inside the stadium?
• Family friendly toilets
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Access Wristbands

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