Arsenal Help Centre

Membership Card 9

• What is My Arsenal Rewards?
• Do I have to activate my membership card?
• Who is eligible for My Arsenal Rewards?
• What happens if my card is lost, stolen or used fraudulently?
• What do I need to do to use my card for the first time as a payment card?
• How do I add money to my card?
• Barclays Pingit has now closed. Can I still use the payment mechanic in my My Arsenal Rewards membership card?
• I have experienced error FRP057 when logging in to Pingit for Clubs, what should I do?
• What is the Pingit for Clubs FRP057 re-registration process?

Points & Rewards 6

• My Arsenal Rewards points
• Earning and redeeming points
• What should I do if I believe there was an error with my points balance?
• I completed an activity, but I did not earn points for it. Why is that?
• I Have Redeemed My Points, How Do I Check My Activity?
• I have bought items on Arsenal direct but i haven't received any points, why is that?

My Arsenal Rewards Hub 4

• How do I access my Arsenal Rewards hub?
• Do I need a computer or a mobile device to participate?
• How do I log in to the My Arsenal Rewards portal on my computer?
• I can't log into the Rewards Hub, why is that?