Arsenal Help Centre

Important Information 2

• Ticketing Embargo
• I am a Gold member, Is this game included?

Gold Season Ticket... 10

• I am on the Cup Scheme, When will I be charged?
• What are the ticket prices
• I am not on the Cup Scheme, Can I still buy my seat?
• Can I still register for the Cup Scheme?
• I have a concession season ticket , Can I pay adult price for my ticket
• I am a DA season ticket holder , How do I buy my PA seat.
• My seat is not available to purchase due to UEFA requirements, Can I still attend?
• My seat is located in the gantry area, Can I still attend?
• How can I check if my payment was successfully processed through the cup scheme?
• Can I still use ticket exchange/ticket transfer?

Arsenal v PSV Eindhoven - Ballot information 13

• When does the ballot open/close?
• How do I apply for the ballot using a PC/laptop?
• How do I apply for the ballot using the Arsenal app?
• What is the price range?
• Will members be given a choice of what area/price range when they apply in the ballot?
• When will I know if I am successful/unsuccessful?
• I need to amend my ballot application
• I have entered the wrong ballot, what can I do?
• I am receiving an error when registering for the ballot
• With the removal of the Family Enclosure, is there still an area which is family orientated?
• Do I have to pay to register for the ballot?
• The ballot won't accept my payment card
• Tips, hints and advice

Disability Access 8

• I am a Red DA member, how do I register for the ballot?
• What are the ticket prices?
• When will I know if I am successful/unsuccessful?
• I have specific seating requirements, how do I request this?
• If I am successful in the ballot but then cannot attend, will I receive a refund?
• Can I enter the ballot with a non-DA member?
• Disability Access (DA) Ballot Purchasing Process (PDF Guide)
• If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?

Ballot FAQ's 9

• What ballot can I enter?
• I applied for the ballot and I didn't receive a confirmation email
• If I am successful in the ballot, will I receive a concession price?
• Can a Silver Member enter the Red ballot?
• What priority do Silver members have over Red members?
• Can members register to be balloted with a group?
• How many tickets will members be able to apply for in the ballot?
• What happens if my payment fails?
• If the event price class limit for my concession price class is reached will I still get the relevant concession price in the ballot or via Ticket Exchange?