Troubleshooting

My membership has disappeared
If you are unable to view one or more of your memberships, the likely reason for this is because there was a different email address associated with that me...
Fri, 22 Nov, 2024 at 9:29 AM
I can see memberships I don't recognise
Since Single Sign On, the system is showing all memberships that are under your email address. This will include memberships you created some time ago, in e...
Fri, 22 Nov, 2024 at 9:29 AM
How do I view all of my memberships?
Please click here to access the online box office, then select the head-and-shoulders icon in the corner to log in. Click on account menu Unde...
Fri, 22 Nov, 2024 at 9:55 PM
I can't sign in
If you are struggling to sign-in, please ensure you are attempting to log in with the email address associated with your membership. To sign in follow t...
Fri, 22 Nov, 2024 at 9:57 PM
I can't reset my password/I'm not receiving my password reset link
Please check your junk or spam folders for the password reset email. If you still do not see the password reset email, select 'Resend Password' here...
Fri, 22 Nov, 2024 at 9:44 AM
One or some of my memberships are missing
If you are unable to view one or more of your memberships, the likely reason for this is because there was a different email address associated with that me...
Fri, 22 Nov, 2024 at 9:29 AM
I can't see or manage my junior's membership
Junior members age 13 and under accounts have to be managed by the parent or guardian account, just need to ensure junior is in network and if it’s a junior...
Fri, 22 Nov, 2024 at 9:29 AM
I can't accept a ticket transfer
When a ticket has been transferred to you, you will receive an email notification, which includes the exact membership number the ticket has been transferre...
Fri, 22 Nov, 2024 at 4:33 PM
I can't access Arsenal Direct, or my member discount is not being applied
If you are experiencing issues either logging into our Arsenal Direct website or your discount is not being applied at check-out please send details, includ...
Fri, 22 Nov, 2024 at 9:47 AM
Error message 'Please Contact Support'
If you are receiving the following error message when logging into your account, this is likely to be because you have an incomplete name field, e.g. ‘Mr J ...
Mon, 2 Dec, 2024 at 2:14 PM