Returns

Returning Items Purchased in a Store
Stores are happy to exchange or refund items bought in store, providing the item is in a saleable condition, in original packaging, with its receipt, and wi...
Tue, 10 Jan, 2023 at 1:58 PM
Returning Items Purchased Online
  If for any reason you are not satisfied with your online purchase, return it to us within 28 days of the delivery date by following the online returns ...
Tue, 10 Jan, 2023 at 1:59 PM
Can I exchange my item for something else?
We are happy to offer exchanges on clothing items, providing they are not personalised, should you need a different size.  We cannot exchange your product ...
Tue, 19 Jul, 2022 at 8:54 AM
What if an item I received is damaged or faulty?
We check every item before shipping to ensure it meets our quality standards, but should you have a concern with a faulty or damaged product, please contact...
Tue, 19 Jul, 2022 at 8:54 AM
How can I dispose of electrical products bought from Arsenal Direct?
The UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289) regulations require that businesses involved in the supply of electri...
Tue, 19 Jul, 2022 at 8:54 AM