FAQ's

How do I buy tickets for the Chelsea game?
Tickets are now on sale via the Ticket Exchange service up until 5pm Tuesday 23rd April 2024. To find out more on the Family Enclosure Ticket Exchange...
Sun, 14 Apr, 2024 at 7:19 PM
How do I gain access to the stadium?
Access to Emirates Stadium from 2023/24 will be via digital pass only, and your physical membership card will no longer work. You only need to download your...
Mon, 25 Mar, 2024 at 2:29 PM
Access to the Ticket Exchange System
Silver & Red members who entered the ballot and who have been unsuccessful will be the only members who are able to access the Ticket Exchange system.  ...
Mon, 25 Mar, 2024 at 2:29 PM
How to scan your Digital Pass at Emirates Stadium
Before you leave home make sure your phone is fully charged and your digital pass is already downloaded and saved in your phone's wallet. When you arriv...
Mon, 25 Mar, 2024 at 2:30 PM
Can I buy tickets from a 3rd party website?
A number of companies and individuals advertise on the internet claiming to provide official Arsenal tickets. However, Arsenal Football Club tickets are onl...
Tue, 2 Apr, 2024 at 10:29 AM
Can I get a PDF for this game?
Access to the stadium will be via your Digital Pass. PDF Tickets are only issued to the recipients of a Ticket Transfer. 
Mon, 25 Mar, 2024 at 2:30 PM
My Digital Pass hasn't updated
Your Season Ticket pass should update automatically to the next available fixture to you. This will only work if you have updates enabled in Google Pay / Ap...
Mon, 15 Apr, 2024 at 12:05 PM
I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
If you purchase a ticket from the ticket exchange the week leading up to the fixture then your digital pass will update a day before the game, Please note i...
Tue, 2 Apr, 2024 at 10:29 AM
I have purchased a ticket and I didn't receive a confirmation email
Firstly, please check your spam/junk folder. You can also resend your confirmation email within your Online Box Office account. Please login to your...
Tue, 9 Apr, 2024 at 10:02 PM
I have an Android phone and my digital pass hasn't updated
If you have an Android device, Automatic Updates should automatically be turned on. If your pass has not updated try turning your phone off and on again to ...
Tue, 2 Apr, 2024 at 10:30 AM