Arsenal Help Centre

Single Sign On 11

• What is Single Sign On and what are the benefits?
• Single Sign On - How To Guide
• Single Sign On - What happens if I have more than one membership?
• Single Sign On - Saved Payment Details
• Single Sign On - Password Reset
• Single Sign On - Frequently Asked Questions
• Single Sign On - I don't have an email address, how will I access my account?
• I have a Googlemail email address and I am not receiving a password reset link?
• Single Sign On - My digital pass icon has disappeared or is showing an error
• Single Sign On - All memberships under my email address have changed to my name, how do I fix this?
• How do I know if I already have an Arsenal SSO account?

Troubleshooting 15

• My membership has disappeared
• I can see memberships I don't recognise
• How do I view all of my memberships?
• I can't sign in
• I can't reset my password/I'm not receiving my password reset link
• One or some of my memberships are missing
• I can't see or manage my junior's membership
• I can't accept a ticket transfer
• I can't access Arsenal Direct, or my member discount is not being applied
• Error message 'Please Contact Support'
• I get an error when resetting my password
• Where do I locate my Junior Gunner username
• How to update my preferences
• I am the owner of multiple memberships, but now when I log in, I can only see one ticket to manage.
• How do I view away points on my other memberships