Silver & Red members who entered the ballot and who have been unsuccessful will be the only members who are able to access the Ticket Exchange system for the game.
If a member is unable to attend a match that they were successful in the ballot for and that match has sold out, they will have the option to post their ticket on our Ticket Exchange platform.
From the 2025/26 season, we are introducing a seat utilisation policy for match-by-match ticket holders.
This means members will be blocked from entering the ballot for the remainder of the season if they do not utilise their seat (either attend the match or put their ticket on Ticket Exchange) on more than one occasion.
If match-by-match members post their ticket on Ticket Exchange on the day of the match, they will only receive their seat utilisation badge if the ticket sells. If they post their ticket on Ticket Exchange before midnight on the day before the match, they will receive their badge regardless of whether it sells.