We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets, especially if you're trying to get your hands on tickets for a popular game. Below we've explained possible causes for error messages and how to avoid them in future.
- THIS TICKET IS NO LONGER AVAILABLE
Problem
This message typically only appears when a seat has been locked online by another. Seats on our seating map will show as available until they have been purchased - however, you will not be able to add a seat to your basket if it has already been added to another supporter's basket and they are in the process of purchasing it. If they do not complete their purchase within a certain amount of time, the seat will be released.
Please note that, as our ticketing system is 'live', tickets can become available again at any given time, so it is always worth checking back for availability.
Solution
We would advise you refresh your page and look for seats elsewhere on the seat map.
- THIS EVENT IS NOT YET AVAILABLE TO YOU
Problem
This message typically only appears when you are trying to access the game via the ticket exchange service
Ticket Exchange access will initially be limited to members who were unsuccessful in the ballot.
Solution
If you have not entered the ballot for the game then you will not receive access to the ticket exchange for that fixture.
- This event currently has no seats available
Problem
This message typically only appears when there are no seats available to purchase on the seat map
Please note that, as our ticketing system is 'live', tickets can become available again at any given time, so it is always worth checking back for availability.
Solution
We would advise you refresh your page or visit the seat map as often as you can
- Seat(s) Unavailable
Problem
This message typically only appears when a seat has been locked online by another. Seats on our seating map will show as available until they have been purchased - however, you will not be able to add a seat to your basket if it has already been added to another supporter's basket and they are in the process of purchasing it. If they do not complete their purchase within a certain amount of time, the seat will be released.
Please note that, as our ticketing system is 'live', tickets can become available again at any given time, so it is always worth checking back for availability.
Solution
We would advise you refresh your page and look for seats elsewhere on the seat map.
- Unfortunately due to safeguarding rules you cannot purchase under 14 without an accompanying adult
Problem
This message typically only appears when you are logged in under a junior gunner account who is under the age of 14.
Solution
Please log in under the adult membership and then assign the tickets to a junior gunner.
- There has been a problem with authenticating your details with your bank, please check your card details
Problem
This message typically only appears when you have missing fields on your account - this could be your home telephone number or mobile or evening number.
Solution
Please update your account with any information that maybe missing
- NO SEATS AVAILABLE MATCHING YOUR CRITERIA
Problem
This error appears when there are no matching seats within the purchase criteria you have set. If you have not set a filter and you are receiving this message, this means that there are no available seats to purchase.
Solution
We would advise you refresh your page and look for seats elsewhere on the seat map.
- UNFORTUNATELY, ONE OF MORE ITEMS IN YOUR BASKET IS ASSIGNED TO A NEWLY GENERATED CLIENT.
You will receive the above error message if you are trying to purchase ticket(s) for a fixture that has a ticketing embargo in place.
This is to ensure Home section sales go to genuine Arsenal supporters. To check if a particular fixture has a restriction in place, please click here.
- NOT ALL ITEMS IN YOUR BASKET WERE ASSIGNED TO MEMBERS. PLEASE USE ASSIGN TO DO THIS
Problem
All tickets are sold at a rate of one ticket per membership, therefore if you are attempting to purchase multiple tickets under the one membership number then you will receive the above error message.
Solution
Reassign the ticket(s) to other members within your network.
- YOU ARE ATTEMPTING TO PURCHASE MORE SEATS THAN YOUR MEMBERSHIP ALLOWS/YOU HAVE EXCEEDED CLIENT QUOTA. YOU MUST REMOVE SOME SEATS TO PROCEED
Problem: This error appears as your membership has already been used to purchase a ticket for the fixture or if you haven't reassign tickets in your basket to other members within your network.
Your membership will only allow you to purchase one ticket unless stated otherwise.
Solution: Check your booking history to see if you have purchased a ticket for this fixture or please ensure you have reassigned the tickets in your basket to members within your network.
- UNFORTUNATELY, YOUR PARTICULAR MEMBERSHIP TYPE IS NOT APPLICABLE TO ONE OF THE AREAS YOU HAVE CHOSEN. PLEASE DOUBLE CHECK YOUR SELECTION AND TRY AGAIN
Problem: This means that someone else has added the ticket(s) to their basket and is the process of purchasing the ticket(s) you are attempting to buy or you have selected a seat in an area where you can't buy in (this is usually if you are trying to buy in the Family Enclosure which is Block 26-30 and Block 117.
Solution: We would advise you refresh your page and look for seats elsewhere on the seat map.
- UNFORTUNATELY, YOU DO NOT HAVE THE PRIVILEGES ON YOUR ACCOUNT TO PURCHASE THIS SEAT
Problem: This means that you are ineligible to purchase the ticket you are attempting to select. This may be due to the fact that you are attempting to buy for a fixture that is not on sale to your Membership type, or that there are restrictions on the specific seat. For example, an Adult member attempting to select a single seat in the Family Enclosure.
Solution: Please check that the fixture you are attempting to buy for is on-sale to your Membership type and that you are eligible to purchase a seat in the area that you are attempting to select a ticket in.
Family Enclosure
Junior Gunners are permitted to book into the Family Enclosure which is located in Blocks 26 to 30, and Block 117. Only once the Family Enclosure has sold out Junior Gunners can book elsewhere. Please note we only allow a maximum of 2 adults to 1 Junior Gunner, so if you book a Junior Gunner outside of the Family Enclosure and the Family Enclosure is still available, you will receive an error message.
Solution: If you are exceeding the ratio of 2 adults to 1 Junior Gunner, you will receive an error message.
Adult members selecting seats inside the Family Enclosure without a Junior Gunner will receive an error message.
Adult members booking with Cannon members will receive an error message.
Cannon members purchasing in the family enclosure on there own will receive an error message.
For more information on who is permitted to sit in the family enclosure please click here
- Error message on the final page
If you get to the end of your booking online and then see an error message, it might mean that the booking hasn't gone through. Please double check by logging into your account and checking your Booking History and your bank statement to see if you have a pending transaction from Arsenal FC.
- Sorry, we are unable to fulfil your specific request
Problem: This error appears when, at the moment you submit a request for tickets, the ticketing computer can't find the number of tickets you requested in any one place. If you checked for a single seat and got this message, The Arsenal Online Box Office has probably sold out of its allocation for the event. However, you should check back on the site from time to time, as returned seats may become available.
Solution: If you selected more than one seat, try decreasing the amount. You may also want to try a different seating area or select "best available" to see if there are seats available in another section.
- Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster, so make sure your browser is accepting cookies before you try to make a purchase.
Make sure nothing is blocking your browser from accepting cookies, which will also block Ticketmaster from placing your seating information in your computer's temporary memory which is necessary to purchase tickets.