Arsenal Help Centre

My Account 5

• How do I create a ticketing account?
• How do I log into my account?
• Creating and Managing your Network
• How do I update my details?
• How to activate online account

Purchasing Tickets 9

• How do I buy a ticket?
• How do I buy a ticket next to my friend?
• Can I buy more than 1 ticket with my membership?
• Can I buy tickets from a 3rd party website?
• How can I be notified when tickets go on sale to my membership?
• At what age can i bring a child to a game?
• I bought a ticket and never received a confirmation email
• I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
• When do the Premier League confirm the broadcast schedules for games?

Online Box Office 6

• I am receiving a 403 error message on the Online Box Office, why is this?
• What time does the online queue start on the Online Box Office?
• I am having problems accessing parts of the site when purchasing tickets
• Error messages buying tickets on the Online Box Office
• What can I do to improve my chances of booking tickets online when a game goes on sale?
• I Can't Find A Ticket On The Ticket Exchange.

Digital Pass 6

• My Digital Pass keeps disappearing from my Apple Wallet
• How to add your Digital Pass to your phone
• How to use your Digital Ticket on your phone
• Digital Pass FAQs
• Digital Pass - Troubleshooting
• I can't find my apple wallet?

Arsenal Women 6

• How do I buy tickets for Arsenal Women games at the Emirates Stadium?
• How Do I Buy Tickets For Arsenal Women's Away Games?
• Arsenal Women's Season Tickets
• Arsenal Women's Match by Match Tickets
• How do Women’s ST Holders get WSL tickets to games at the Emirates?
• How do Women Season Ticket holder’s get their 10% retail discount?

Away Tickets 10

• How can I buy away tickets?
• Who can buy Away Tickets?
• What are Away Points?
• Coach travel to away matches
• I have not received/lost my Away Ticket.
• Do I need ID for an away match?
• When will i receive my Away Ticket?
• How Long Do Away Points Last on My Season Ticket?
• As a Season Ticket Holder How do i build up my Away Points?
• How do Silver/Red members buy away tickets?

Ticket Exchange 5

• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting and Buying
• How will I get the money from selling my seat on Ticket Exchange?
• I am a Season Ticket holder in the Family Enclosure, how can I use the Ticket Exchange?
• Do I still get attendance trophies if I sell my ticket on the exchange?

Ticket Transfer 8

• What is Ticket Transfer?
• How do I use Ticket Transfer?
• How do I use a ticket that has been transferred to me?
• How do I accept a Ticket Transfer?
• Do I still get attendance trophies if I transfer my ticket?
• Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
• I am a Season Ticket holder in the Family Enclosure, how can I use Ticket Transfer?
• A Season Ticket Holder has passed away. What happens to their seat?

Cashback 6

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cash back?
• I live overseas how do I get my cashback funds?
• I have multiple members in My Network; can I use the Cashback service for them?
• If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?

Family Enclosure 4

• Where is the Family Enclosure?
• Who can buy tickets in the Family Enclosure?
• Ticket prices in the Family Enclosure
• Ticket Exchange in the Family Enclosure

Season Ticket Waiting List 4

• How do I join the Season Ticket Waiting List?
• My position on the Season Ticket Waiting List
• Season Ticket Waiting List FAQs (General Admission)
• Disability Access Season Ticket Waiting List