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FAQs
Ticketing
Digital Ticketing
11
What You Need To Know
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
How To Add Your Digital Pass To Your Android Phone
My Digital Pass hasn't updated
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
Adding and removing your Digital Pass to your wallet
How to scan your Digital Pass at Emirates Stadium
How do I remove my digital pass from my Google Wallet?
Which Android and Apple devices support NFC Technology?
Ballot FAQs
15
Why are we balloting tickets instead of holding a regular sale?
With the removal of the Family Enclosure, is there still an area which is family orientated?
Season 2024/25 Ballot Success Rates
I have been charged for tickets in the ballot but I haven't received an email
I am receiving an error when registering for the ballot
How do I check the status of my ballot application?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
Will there be a limit to how many match ballots a Member can enter across the course of the season?
What priority do Silver members have over Red members?
What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
What is the anticipated timeframe between the ballot opening and the fixture date?
I have submitted my ballot application but I now wish to add/remove a member or amend the payment details, how can I do this?
Will members be given a choice of what area/price range when they apply in the ballot?
The event price class limit for my concession price class is reached will I still get the relevant concession price in the ballot or via Ticket Exchange?
Purchasing Tickets
16
How do I buy a ticket?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
Arsenal Academy Tickets
Can I still call up to find out if any tickets have been returned?
Red Member Ballot
Silver Member Ballot
Disability Access Ballot
Official Agents & Unauthorised Ticket Websites
Which forms of payment do you accept?
I have purchased a ticket but haven't received a confirmation email
Can I buy more than 1 ticket with my membership?
When do the Premier League confirm the broadcast schedules for games?
When do the Premier League confirm the broadcast schedules for games?
When will fixtures be released?
What are the dates for 2025/26 season?
Why matches move after fixtures are released
Ticket Transfer
9
How do I accept a Ticket Transfer?
How do I use a ticket that has been transferred to me by a season ticket holder?
Since Single Sign On I can't accept a Ticket Transfer
What is Ticket Transfer?
When does Ticket Transfer open ?
I have transferred my seat through the Ticket Transfer service which has been accepted and now wish to attend the fixture, is there anything I can do?
Are there any other ways that I can transfer my ticket?
I am receiving an error message when transferring my ticket(s)
A Season Ticket Holder has passed away. What happens to their seat?
Ticket Exchange
8
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
Will Ticket Exchange open between the Silver and the Red ballot periods?
If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
What happens if my seat posted on the Ticket Exchange does not sell?
Away Tickets
5
Away Ticket FAQs
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
How can I purchase a ticket for a home game?
11
How do I buy a ticket?
How can members buy tickets?
How do I find out when tickets go on sale?
How many tickets can I buy?
How much are the tickets?
Can Members buy tickets in a group?
If I buy a Membership, am I guaranteed a ticket?
Can I purchase a ticket without a membership?
What is Ticket Exchange?
At what age can i bring a child to a game?
Official Tickets
How can I purchase a ticket for a away game?
5
Who can buy Away Tickets?
How long do Away Points last on my Season Ticket?
As a Season Ticket Holder how do I build up my Away Points?
How do Silver/Red members buy away tickets?
How do I check how many Away Points I have?