Arsenal Help Centre

Digital Ticketing 11

• What You Need To Know
• Digital Pass General Questions
• Using my Digital Pass
• How To Add Your Digital Pass To Your iPhone
• How To Add Your Digital Pass To Your Android Phone
• My Digital Pass hasn't updated
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• Adding and removing your Digital Pass to your wallet
• How to scan your Digital Pass at Emirates Stadium
• How do I remove my digital pass from my Google Wallet?
• Which Android and Apple devices support NFC Technology?

Ballot FAQs 17

• 24/25 Season Ballot Process - How to Guide
• Why are we balloting tickets instead of holding a regular sale?
• Can Members register to be balloted with a group?
• How many tickets will Members be able to apply for in the ballot?
• Will there be a limit to how many match ballots a Member can enter across the course of the season?
• What priority do Silver members have over Red members?
• What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
• What is the anticipated timeframe between the ballot opening and the fixture date?
• Will members be given a choice of what area/price range when they apply in the ballot?
• Can a Silver Member enter the Red ballot?
• I have submitted my ballot application but I now wish to add/remove a member or amend the payment details, how can I do this?
• With the removal of the Family Enclosure, is there still an area which is family orientated?
• Season 2024/25 Ballot Success Rates
• I have been charged for tickets in the ballot but I haven't received an email
• I am receiving an error when registering for the ballot
• The event price class limit for my concession price class is reached will I still get the relevant concession price in the ballot or via Ticket Exchange?
• How do I check the status of my ballot application?

Purchasing Tickets 15

• How do I buy a ticket?
• How can I be notified when the ballot opens to my membership?
• I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
• When do the Premier League confirm the broadcast schedules for games?
• Arsenal Academy Tickets
• Can I still call up to find out if any tickets have been returned?
• Red Member Ballot
• Silver Member Ballot
• Disability Access Ballot
• Concessions - 2024/25 Season
• Official Agents & Unauthorised Ticket Websites
• 2024/25 Arsenal Cup Scheme - How To Guide
• Which forms of payment do you accept?
• I have purchased a ticket but haven't received a confirmation email
• Can I bring a baby to a match?

Ticket Transfer 11

• How do I accept a Ticket Transfer?
• How do I use a ticket that has been transferred to me by a season ticket holder?
• Since Single Sign On I can't accept a Ticket Transfer
• What is Ticket Transfer?
• When does Ticket Transfer open ?
• Do I still get attendance trophies if I transfer my ticket?
• Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
• I have transferred my seat through the Ticket Transfer service which has been accepted and now wish to attend the fixture, is there anything I can do?
• Are there any other ways that I can transfer my ticket?
• I am receiving an error message when transferring my ticket(s)
• A Season Ticket Holder has passed away. What happens to their seat?

Ticket Exchange 9

• Access to the Ticket Exchange System
• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting
• How to Use Ticket Exchange - Buying
• How will I get the money from selling my seat on Ticket Exchange?
• Do I still get attendance trophies if I sell my ticket on the exchange?
• Will Ticket Exchange open between the Silver and the Red ballot periods?
• If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
• What happens if my seat posted on the Ticket Exchange does not sell?

Away Tickets 15

• Away Ticket FAQs
• Away Ticket Transfer
• Away Ticket Transfer FAQs
• Who can buy Away Tickets?
• Coach travel to away matches
• I have not received/lost my away ticket
• Do I need ID for an away match?
• When will I receive my away ticket?
• How long do Away Points last on my Season Ticket?
• How do I check how many Away Points I have?
• As a Season Ticket Holder how do I build up my Away Points?
• How do Silver/Red members buy away tickets?
• Real Madrid v Arsenal - How do I submit my travelling supporter data?
• PSV vs Arsenal - Important Information for Travelling Supporters
• Real Madrid vs Arsenal - Important Information for Travelling Supporters

Cashback 6

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cashback?
• I live overseas, how do I get my cashback funds?
• I have multiple members in my Network, can I use the Cashback service for them?
• If I don’t renew my Season Ticket is there a window that I can withdraw my funds at the end of the season?

Memberships Overview 11

• Digital Membership
• Welcome To Our World Membership Ages 0-3
• Team JGS Membership Ages 4-11
• Young Guns Membership Ages 12-16
• Cannon Membership Ages 17-18
• Memberships with Disability Access (previously Purple Membership)
• Red Membership
• Silver Membership
• Arsenal Women's Season Ticket
• Gold Membership
• Platinum Membership

Membership FAQs 3

• Can I buy more than 1 ticket with my membership?
• How do I update my Direct Debit details?
• I have a question about my Membership - who should I contact?

Season Ticket Waiting List 4

• How do I join the Season Ticket Waiting List?
• Season Ticket Waiting List FAQs
• Disability Access Season Ticket Waiting List
• I’m on the Season Ticket waiting list. How can I find out my position?

Bonds/Debentures 5

• I have a Bond/Debenture, what are my options?
• Can I privately transfer a debenture to someone I know?
• How do I list my debenture? How do I purchase or bid for a debenture?
• I need to arrange a replacement Bond/Debenture certificate
• Bond/Debenture FAQ's

Gold Season Ticket 11

• I am a Adult Season Ticket Holder, What is included in my season ticket.
• How do I purchase my seat for the Manchester United FA Cup game?
• I am a Young Adult Season Ticket Holder, What is included in my Season Ticket
• I am a Junior Gunner/Cannon Member, What is included in my season ticket
• I am an existing Family Enclosure Season ticket holder , what is in included
• Will My Season Ticket Give Me Access to Semi & Cup Finals?
• Can I purchase additional ticket(s) with my season ticket ?
• If I can't attend a game, what are my options?
• Using Your Seat
• I have a concession season ticket & need to transfer my ticket for a fixture to a friend/family member
• How do I manage all my memberships under one login?

Online Box Office 5

• I am receiving a 403 error message on the Online Box Office, why is this?
• I am having problems accessing parts of the site when purchasing tickets
• Error messages buying tickets on the Online Box Office
• I can't find a ticket on the Ticket Exchange
• I am receiving the message 'Your Session Has Been Suspended'

My Account 5

• How do I create a ticketing account?
• How do I reset my password?
• Creating and Managing your Network
• How do I update my details?
• I have changed my password but i can't log in

Other 3

• Teamsheets
• Junior Gunner Activity Sheet.
• Complaints Handling Process