Arsenal Help Centre
Arsenal.com
Arsenal Direct
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
FAQs
Ticketing & Membership
Digital Ticketing
11
What You Need To Know
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
How To Add Your Digital Pass To Your Android Phone
My Digital Pass hasn't updated
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
Adding and removing your Digital Pass to your wallet
How to scan your Digital Pass at Emirates Stadium
How do I remove my digital pass from my Google Wallet?
Which Android and Apple devices support NFC Technology?
Ballot FAQs
16
24/25 Season Ballot Process - How to Guide
Why are we balloting tickets instead of holding a regular sale?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
Will there be a limit to how many match ballots a Member can enter across the course of the season?
What priority do Silver members have over Red members?
What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
What is the anticipated timeframe between the ballot opening and the fixture date?
Will members be given a choice of what area/price range when they apply in the ballot?
Can a Silver Member enter the Red ballot?
I have submitted my ballot application but I now wish to add/remove a member or amend the payment details, how can I do this?
With the removal of the Family Enclosure, is there still an area which is family orientated?
Season 2024/25 Ballot Success Rates
I have been charged for tickets in the ballot but I haven't received an email
I am receiving an error when registering for the ballot
Ballot Charge Dates
Purchasing Tickets
16
How do I buy a ticket?
How can I be notified when the ballot opens to my membership?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
When do the Premier League confirm the broadcast schedules for games?
Arsenal Academy Tickets
Can I still call up to find out if any tickets have been returned?
Red Member Ballot
Silver Member Ballot
Disability Access Ballot
Concessions - 2024/25 Season
Official Agents & Unauthorised Ticket Websites
2024/25 Arsenal Cup Scheme - How To Guide
Which forms of payment do you accept?
I have purchased a ticket but haven't received a confirmation email
Can I bring a baby to a match?
Matchday and Programme Announcements
Ticket Transfer
13
Since Single Sign On I can't accept a Ticket Transfer
What is Ticket Transfer?
How to use Ticket Transfer
How do I accept a Ticket Transfer?
When does Ticket Transfer open ?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
I have transferred my seat through the Ticket Transfer service which has been accepted and now wish to attend the fixture, is there anything I can do?
Are there any other ways that I can transfer my ticket?
I am receiving an error message when transferring my ticket(s)
A Season Ticket Holder has passed away. What happens to their seat?
How do I use a ticket that has been transferred to me by a season ticket holder?
I have a concession season ticket & need to transfer my ticket for a fixture to a friend/family member
Ticket Exchange
8
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
Do I still get attendance trophies if I sell my ticket on the exchange?
Will Ticket Exchange open between the Silver and the Red ballot periods?
If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
Away Tickets
14
Away Ticket FAQs
Away Ticket Transfer
Away Ticket Transfer FAQs
Who can buy Away Tickets?
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
How long do Away Points last on my Season Ticket?
How do I check how many Away Points I have?
As a Season Ticket Holder how do I build up my Away Points?
How do Silver/Red members buy away tickets?
Internazionale v Arsenal - How do I submit my travelling supporter data
Sporting CP v Arsenal - Important Information for Supporters Travelling
Cashback
6
Cashback Windows
The system won't let me cash out
How long does it take to get my cashback?
I live overseas, how do I get my cashback funds?
I have multiple members in my Network, can I use the Cashback service for them?
If I don’t renew my Season Ticket is there a window that I can withdraw my funds at the end of the season?
Memberships Overview
11
Digital Membership
Welcome To Our World Membership Ages 0-3
Team JGS Membership Ages 4-11
Young Guns Membership Ages 12-16
Cannon Membership Ages 17-18
Memberships with Disability Access (previously Purple Membership)
Red Membership
Silver Membership
Arsenal Women's Season Ticket
Gold Membership
Platinum Membership
Membership FAQs
3
Can I buy more than 1 ticket with my membership?
How do I update my Direct Debit details?
I have a question about my Membership - who should I contact?
Season Ticket Waiting List
4
How do I join the Season Ticket Waiting List?
Season Ticket Waiting List FAQs
Disability Access Season Ticket Waiting List
I’m on the Season Ticket waiting list. How can I find out my position?
Bonds/Debentures
5
I have a Bond/Debenture, what are my options?
Can I privately transfer a debenture to someone I know?
How do I list my debenture? How do I purchase or bid for a debenture?
I need to arrange a replacement Bond/Debenture certificate
Bond/Debenture FAQ's
Gold Season Ticket
12
I am a Adult Season Ticket Holder, What is included in my season ticket.
How do I purchase my seat for the Crystal Palace Carabao Cup game?
Does my Season Ticket include UEFA Champions League games?
I am a Young Adult Season Ticket Holder, What is included in my Season Ticket
I am a Junior Gunner/Cannon Member, What is included in my season ticket
I am an existing Family Enclosure Season ticket holder , what is in included
Will My Season Ticket Give Me Access to Semi & Cup Finals?
Can I purchase additional ticket(s) with my season ticket ?
If I can't attend a game, what are my options?
Using Your Seat
I have a concession season ticket & need to transfer my ticket for a fixture to a friend/family member
How do I manage all my memberships under one login?
Online Box Office
5
I am receiving a 403 error message on the Online Box Office, why is this?
I am having problems accessing parts of the site when purchasing tickets
Error messages buying tickets on the Online Box Office
I can't find a ticket on the Ticket Exchange
I am receiving the message 'Your Session Has Been Suspended'
My Account
5
How do I create a ticketing account?
How do I reset my password?
Creating and Managing your Network
How do I update my details?
I have changed my password but i can't log in
Teamsheets
1
Teamsheets