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FAQs
Ticketing
Ballot FAQs
15
Why are we balloting tickets instead of holding a regular sale?
With the removal of the Family Enclosure, is there still an area which is family orientated?
Season 2024/25 Ballot Success Rates
I have been charged for tickets in the ballot but I haven't received an email
I am receiving an error when registering for the ballot
How do I check the status of my ballot application?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
Will there be a limit to how many match ballots a Member can enter across the course of the season?
What priority do Silver members have over Red members?
What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
What is the anticipated timeframe between the ballot opening and the fixture date?
I have submitted my ballot application but I now wish to add/remove a member or amend the payment details, how can I do this?
Will members be given a choice of what area/price range when they apply in the ballot?
The event price class limit for my concession price class is reached will I still get the relevant concession price in the ballot or via Ticket Exchange?
Home Tickets
19
How do I buy a ticket?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
Arsenal Academy Tickets
Official Agents & Unauthorised Ticket Websites
Which forms of payment do you accept?
Can I buy more than 1 ticket with my membership?
When do the Premier League confirm the broadcast schedules for games?
Why matches move after fixtures are released
At what age can i bring a child to a game?
How do I buy a ticket?
How can members buy tickets?
How do I find out when tickets go on sale?
How many tickets can I buy?
How much are the tickets?
Can Members buy tickets in a group?
If I buy a Membership, am I guaranteed a ticket?
What is Ticket Exchange?
Official Tickets
Can I purchase a ticket without a membership?
Home Ticket Exchange
9
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
Will Ticket Exchange open between the Silver and the Red ballot periods?
If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
What happens if my seat posted on the Ticket Exchange does not sell?
Match-by-match seat utilisation
Away Tickets
10
Away Ticket FAQs
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
Who can buy Away Tickets?
How long do Away Points last on my Season Ticket?
As a Season Ticket Holder how do I build up my Away Points?
How do Silver/Red members buy away tickets?
How do I check how many Away Points I have?
Away Ticket Exchange
7
How many times can I use Away Ticket Exchange?
What happens to the away point when using Away Ticket Exchange?
Can I use Away Ticket Exchange if I have received my physical ticket?
What is the deadline for Away Ticket Exchange?
Will there be an option to use Away Ticket Exchange after the deadline?
Will Away Ticket Exchange be available for all fixtures?
Will there still be Away Ticket Collections?