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FAQs
Ticketing
Digital Ticketing
11
What You Need To Know
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
How To Add Your Digital Pass To Your Android Phone
My Digital Pass hasn't updated
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
Adding and removing your Digital Pass to your wallet
How to scan your Digital Pass at Emirates Stadium
How do I remove my digital pass from my Google Wallet?
Which Android and Apple devices support NFC Technology?
Ballot FAQs
15
24/25 Season Ballot Process - How to Guide
Why are we balloting tickets instead of holding a regular sale?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
Will there be a limit to how many match ballots a Member can enter across the course of the season?
What priority do Silver members have over Red members?
What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
What is the anticipated timeframe between the ballot opening and the fixture date?
Will members be given a choice of what area/price range when they apply in the ballot?
Can a Silver Member enter the Red ballot?
I have submitted my ballot application but I now wish to add/remove a member or amend the payment details, how can I do this?
With the removal of the Family Enclosure, is there still an area which is family orientated?
Season 2024/25 Ballot Success Rates
I have been charged for tickets in the ballot but I haven't received an email
I am receiving an error when registering for the ballot
Purchasing Tickets
14
How do I buy a ticket?
How can I be notified when the ballot opens to my membership?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
When do the Premier League confirm the broadcast schedules for games?
Arsenal Academy Tickets
Can I still call up to find out if any tickets have been returned?
Red Member Ballot
Silver Member Ballot
Disability Access Ballot
Concessions - 2024/25 Season
Official Agents & Unauthorised Ticket Websites
2024/25 Arsenal Cup Scheme - How To Guide
Which forms of payment do you accept?
I have purchased a ticket but haven't received a confirmation email
Ticket Transfer
12
What is Ticket Transfer?
How to use Ticket Transfer
How do I accept a Ticket Transfer?
When does Ticket Transfer open ?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
I have transferred my seat through the Ticket Transfer service which has been accepted and now wish to attend the fixture, is there anything I can do?
Are there any other ways that I can transfer my ticket?
I am receiving an error message when transferring my ticket(s)
A Season Ticket Holder has passed away. What happens to their seat?
How do I use a ticket that has been transferred to me by a season ticket holder?
I have a concession season ticket & need to transfer my ticket for a fixture to a friend/family member
Ticket Exchange
8
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
Do I still get attendance trophies if I sell my ticket on the exchange?
Will Ticket Exchange open between the Silver and the Red ballot periods?
If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
Away Tickets
12
Away Ticket FAQs
Away Ticket Transfer
Away Ticket Transfer FAQs
Who can buy Away Tickets?
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
How long do Away Points last on my Season Ticket?
How do I check how many Away Points I have?
As a Season Ticket Holder how do I build up my Away Points?
How do Silver/Red members buy away tickets?
Cashback
6
Cashback Windows
The system won't let me cash out
How long does it take to get my cashback?
I live overseas, how do I get my cashback funds?
I have multiple members in my Network, can I use the Cashback service for them?
If I don’t renew my Season Ticket is there a window that I can withdraw my funds at the end of the season?