Arsenal Help Centre
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New support ticket
Check ticket status
How do I create a ticketing account?
How do I log into my account?
Creating and Managing your Network
How do I update my details?
How to activate online account
How do I buy a ticket?
How do I buy a ticket next to my friend?
Can I buy more than 1 ticket with my membership?
Can I buy tickets from a 3rd party website?
How can I be notified when tickets go on sale to my membership?
At what age can i bring a child to a game?
I bought a ticket and never received a confirmation email
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
When do the Premier League confirm the broadcast schedules for games?
Online Box Office
I am receiving a 403 error message on the Online Box Office, why is this?
What time does the online queue start on the Online Box Office?
I am having problems accessing parts of the site when purchasing tickets
Error messages buying tickets on the Online Box Office
What can I do to improve my chances of booking tickets online when a game goes on sale?
I Can't Find A Ticket On The Ticket Exchange.
My Digital Pass keeps disappearing from my Apple Wallet
How to add your Digital Pass to your phone
How to use your Digital Ticket on your phone
Digital Pass FAQs
Digital Pass - Troubleshooting
I can't find my apple wallet?
How do I buy tickets for Arsenal Women games at the Emirates Stadium?
How Do I Buy Tickets For Arsenal Women's Away Games?
Arsenal Women's Season Tickets
Arsenal Women's Match by Match Tickets
How do Women’s ST Holders get WSL tickets to games at the Emirates?
How do Women Season Ticket holder’s get their 10% retail discount?
How can I buy away tickets?
Who can buy Away Tickets?
What are Away Points?
Coach travel to away matches
I have not received/lost my Away Ticket.
Do I need ID for an away match?
When will i receive my Away Ticket?
How Long Do Away Points Last on My Season Ticket?
As a Season Ticket Holder How do i build up my Away Points?
How do Silver/Red members buy away tickets?
What is Ticket Exchange?
How to Use Ticket Exchange - Posting and Buying
How will I get the money from selling my seat on Ticket Exchange?
I am a Season Ticket holder in the Family Enclosure, how can I use the Ticket Exchange?
Do I still get attendance trophies if I sell my ticket on the exchange?
What is Ticket Transfer?
How do I use Ticket Transfer?
How do I use a ticket that has been transferred to me?
How do I accept a Ticket Transfer?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
I am a Season Ticket holder in the Family Enclosure, how can I use Ticket Transfer?
A Season Ticket Holder has passed away. What happens to their seat?
The system won't let me cash out
How long does it take to get my cash back?
I live overseas how do I get my cashback funds?
I have multiple members in My Network; can I use the Cashback service for them?
If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?
Where is the Family Enclosure?
Who can buy tickets in the Family Enclosure?
Ticket prices in the Family Enclosure
Ticket Exchange in the Family Enclosure
Season Ticket Waiting List
How do I join the Season Ticket Waiting List?
My position on the Season Ticket Waiting List
Season Ticket Waiting List FAQs (General Admission)
Disability Access Season Ticket Waiting List