Arsenal Help Centre
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New support ticket
Check ticket status
How do I create a ticketing account?
How do I log into my account?
I can't log in to my ticketing account?
How do I reset my password?
How do I update my details?
I have changed my email address and forgotten my password
How to activate online account
How do I buy a ticket?
Ticket categories and pricing
How do I buy a ticket next to my friend?
Can I buy more than 1 ticket with my membership?
When am I entitled to a refund?
How can i be notified when Tickets go on sale to my membership?
Can i Buy Tickets from a 3rd Party Website?
I Bought A Ticket And Never Received A Confirmation Email.
I Have Bought A Ticket For An Upcoming Game, How do I Gain Access To The Stadium?
What can I do to improve my chances of booking tickets online when a game goes on sale?
Error Messages buying tickets on the Online Box Office.
I am having problems accessing parts of the site when purchasing tickets
When do the Premier League confirm the broadcast schedules for games?
I Have Purchased A Ticket, When Will My Digital Pass Be Uploaded With The Ticket?
Digital & Print at Home Tickets
How do I use a Digital Pass?
Why haven't I received an E-Ticket?
My digital pass has not updated with the next game, What should I do?
I have an Android device and I am receiving an error message when adding my pass to Google Pay
How do I use an eTicket?
Which devices are supported?
My Digital Pass Keep Disappearing from My Apple Wallet.
How do I add my Digital Ticket to Apple wallet or Google Pay?
Why is there no barcode on my Digital Pass?
Can I send a screenshot of a digital pass to someone?
Can I forward a Digital Pass?
I store my payment cards and membership card inside my phone case, is that a problem?
I am getting an error message when downloading my pass or need technical support.
How do I buy tickets for games at LV Bet Stadium, Meadow Park, Boreham Wood?
How do I buy tickets for Arsenal Women games at the Emirates Stadium?
How to get to LV Bet Stadium, Meadow Park, Boreham Wood?
I have lost my Arsenal Women's Membership Card, Can I Order a Replacement?
How Do I Buy Tickets For Away Games?
Arsenal Women Membership 2022/23
How can I buy away tickets?
Who can buy Away Tickets?
What are Away Points?
How much are away tickets?
Coach travel to away matches
I have not received/lost my Away Ticket.
Do I need ID for an away match?
Can I sell on my away ticket?
Where can I find information about visiting the away ground?
When will i receive my Away Ticket?
How Long Do Away Points Last on My Season Ticket?
As a Season Ticket Holder How do i build up my Away Points?
What is Ticket Exchange?
How to Use Ticket Exchange - Posting and Buying
How will I get the money from selling my seat on Ticket Exchange?
Ticket Exchange in the Family Enclosure
What is Ticket Transfer?
How do I use Ticket Transfer?
What if I transfer my ticket and change my mind?
How do I use a ticket that has been transferred to me?
How do I accept a ticket transfer?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
I am a season ticket holder in the Family Enclosure, Can I Use Ticket Transfer?
I am a Disabled season ticket holder, Can I Use Ticket Transfer?
The system won't let me cash out
How long does it take to get my cash back?
I live overseas how do I get my cashback funds?
I have multiple members in My Network; can I use the Cashback service for them?
What information do I need to use the Cashback service?
Can I Transfer my funds immediately after my seat has sold for a fixture via the Ticket Exchange?
If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?
Season Ticket Waiting List
How do I join the Season Ticket Waiting List
My position on the Season Ticket Waiting List
Season Ticket Waiting List FAQs (General Admission)
Disability Access Season Ticket Waiting List