Arsenal Help Centre

Cup Scheme 2025/26 14

• What is the Cup Scheme?
• Who can join the Cup Scheme?
• How do I sign up to the Cup Scheme?
• How can I confirm my enrolment in the Cup Scheme?
• How do I select which cup competitions I want to attend?
• I am unable to select my cup competition
• How do I amend my payment card details
• My seat is moved for UEFA matches ,can I still join the Cup Scheme?
• How will payments work?
• Do I need to re-register every season?
• What happens if I don’t join the Cup Scheme
• Can I use Ticket Exchange/Transfer?
• I have a saved payment card on my account.
• I am receiving an error accessing the site

Ticket Hub 5

• What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
• How do I access the Ticket Hub via the Arsenal app?
• How do I download my season pass
• How do I access the Ticket Hub via a PC/Laptop
• How do I track my attendance?

Digital Ticketing - iPhone 3

• My pass hasn't updated
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• I am receiving an error accessing my digital pass

Digital Ticketing - Android 3

• My pass hasn't updated
• My ticket won't download on Android
• My Android pass is archived

Gold Season Ticket 9

• What is the breakdown cost of my Season Ticket renewal?
• 19 Match Season Ticket
• 23-match season ticket
• Does my season ticket include Champions League games?
• Gold Season Ticket Seat Utilisation
• Will my season ticket give me access to cup finals?
• Can I purchase additional ticket(s) with my season ticket ?
• How do I manage all my memberships under one login?
• As a Season Ticket Holder how do I build up my Away Points?

Ticket Exchange 7

• How do I sell my seat?
• I've sold my seat and now have funds in my account
• Do I pay a fee to sell my seat?
• Seat Utilisation
• I sold my seat but now want to attend, can I still go?
• When can I sell my seat?
• I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Exchange?

Ticket Transfer 10

• How do I transfer my ticket(s)?
• I have transferred my ticket to the wrong member
• Steps to transfer tickets to a non-member.
• I can't find the member in my network
• I transferred a ticket, it was returned to me, and now I can't see it
• My ticket has not been accepted
• Seat Utilisation
• When can I transfer my seat?
• Concession season ticket
• I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Transfer?