We understand that sometimes things don't work out. That's why we offer hassle-free returns.
If for any reason you are not satisfied with your online purchase, return it to us within 28 days of the delivery date by following the online returns process.
*Should you choose to self-post your return rather than use our online returns portal, please ensure that your order number and contact information are included within the parcel so we can action your return.
We regret that we are unable to accept returns on the following items unless they are faulty:
- Goods that have been personalised or made to your specification
- Printed with a player’s name or squad number (even if that player subsequently leaves the club or their squad number changes during their career at Arsenal)
- Swimwear, underwear, socks, DVD’s, hats and grooming products
If you received a faulty item, please get in touch with us here.
Please note stores cannot accept returns for orders placed online so please follow our online returns process.