Arsenal Help Centre

Stadium Tour 11

• What are the Stadium Tour and Museum opening hours?
• Where do I begin my Stadium Tour?
• How long is my Stadium Tour and Museum visit expected to last?
• Do I need to book a time and date?
• Can I visit the Museum only?
• Where is the Museum located?
• I have a voucher from a third party, how do I redeem it?
• How do I redeem my Junior Gunner tour code
• What is the difference between Dated Tickets and Flexi Tickets?
• What happens if I do not attend on the scheduled date of my 'Dated' Stadium Tour?
• Can I extend my Flexi Ticket to longer than 3 months?

Legends Tour 2

• How long is my Legend Tour expected to last (non-matchday)?
• I can no longer attend my Legend Tour, can I change it?

Matchday Tour 6

• Do Matchday Tours run every match day?
• How long is my matchday tor expected to last and what is included?
• How long is my Whistlestop Tour expected to last and what is included?
• Can I take my bag on a matchday tour with me?
• I’m running late for my tour, can I go on the next one?
• I can no longer attend my Matchday Tour, can I change it?

Tours - Information for Disabled Visitors 3

• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British Sign Language (BSL) Tour?

Tours - FAQs 8

• Do I need to print my eTicket or can I show this to you on my smart phone?
• Can I purchase gift vouchers for a Stadium Tour?
• Are Stadium Tour tickets refundable or transferable?
• Is parking available at the stadium?
• Is there anywhere to leave luggage or bags?
• Can I take professional camera equipment into the stadium and Museum?
• I am a student, do I qualify for a discount?
• Can I bring a pushchair/buggy on a tour?

Tours - Group Bookings 1

• I regularly bring groups to the Stadium Tour, do you offer any further discounts?

Tours - Contact & Feedback 2

• How can I provide feedback?
• Need to call us?

Virtual Tour 11

• What is a Virtual Stadium Tour?
• What am I paying for?
• What devices can I use to access the Virtual Stadium Tour?
• Do you need access to the internet to use the Virtual Stadium Tour?
• Can the Virtual Stadium Tour be downloaded to view offline?
• How do I control the Virtual Stadium Tour?
• Do I get anything to keep?
• Do I have to use a specific web browser?
• Do I have to do the whole tour at once?
• What order should I do the tour in?
• There’s an issue with the tour, what can I do?