Arsenal Help Centre

Arsenal v Villarreal CF 12

• Sale Phases
• Pricing
• Safeguarding
• Can I Purchase a Club Level Ticket
• How do I purchase online
• I am a member, Can I purchase for a non member?
• Can I get a refund?
• I am not a member, Can I buy a ticket?
• Can I amend my booking?
• How will I access the stadium?
• I have purchased a ticket but haven't received a confirmation email
• How do I transfer my ticket?

Arsenal v Athletic Club 12

• Sale Phases
• Safeguarding
• Can I Purchase a Club Level Ticket
• Pricing
• How do I purchase online
• I am a member, Can I purchase for a non member?
• Can I get a refund?
• I am not a member, Can I buy a ticket?
• Can I amend my booking?
• How will I access the stadium?
• I have purchased a ticket but haven't received a confirmation email
• How do I transfer my ticket?

At The Stadium 22

• What can I bring into the stadium?
• Can I pay cash at the stadium?
• Travelling To The Emirates
• Do you have a prayer room?
• How do I report an incident?
• What food/drink is available inside the stadium?
• Water Fountains
• Family friendly toilets
• A map of the Emirates Stadium
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Walking and cycling to Emirates Stadium
• Public Transport
• Travelling by car to Emirates Stadium
• Traffic Information
• Access Wristbands
• What time does the box office open?
• Can I do a Stadium Tour and/or visit the museum?
• Matchday and Programme Announcements
• How can I contact the Supporter Services team?
• How to scan your Digital Pass at Emirates Stadium
• Half time penalty shoot out

Digital Pass - iPhone 5

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• I am receiving an error accessing my digital pass

Digital Pass - Android 6

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• I am receiving an error accessing my digital pass
• My ticket won't download on Android