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FAQs
Next Match: Arsenal v Manchester United
Digital Pass
9
How do I gain access to the stadium?
My Digital Pass hasn't updated
I don't have an option to download my digital pass
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
What do I do if my child does not have a smart phone?
I have an Android phone and my digital pass hasn't updated
How to scan your Digital Pass at Emirates Stadium
If I have multiple tickets, how can I download all my Digital Passes?
What should I do if my phone dies on the way to the stadium?
Ticket Exchange / Ticket Transfer
9
How do I buy tickets for the Manchester United game?
I have a ticket and I can now no longer attend, what are my options?
I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
How do I accept a Ticket Transfer from a Season Ticket holder
How do I use a ticket that has been transferred to me by a season ticket holder?
Can I get a PDF for this game?
Can I buy tickets from a 3rd party website?
I am the owner of multiple season tickets, but now when I log in, I can only see one ticket to manage.
I can't login to accept a ticket transfer
At The Stadium
17
What can I bring into the stadium?
Can I pay cash at the stadium?
What time will the Armoury Store open?
Travelling To The Emirates
Do you have a prayer room?
How do I report an incident?
What food/drink is available inside the stadium?
Water Fountains
Family friendly toilets
A map of the Emirates Stadium
Coach Parking at the Emirates
what3words - find precise locations at The Emirates
Walking and cycling to Emirates Stadium
Public Transport
Travelling by car to Emirates Stadium
Traffic Information
Matchday store opening hours
Other
5
How can I contact the Supporter Services team?
I have arranged a collection, where should I go?
I have lost my ticket on the way to the game, what should I do?
Can I do a Stadium Tour and/or visit the museum?
Half time penalty shoot out