Arsenal Help Centre

Digital Pass 9

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• I don't have an option to download my digital pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• What do I do if my child does not have a smart phone?
• I have an Android phone and my digital pass hasn't updated
• How to scan your Digital Pass at Emirates Stadium
• If I have multiple tickets, how can I download all my Digital Passes?
• What should I do if my phone dies on the way to the stadium?

Ticket Exchange / Ticket Transfer 9

• How do I buy tickets for the Manchester United game?
• I have a ticket and I can now no longer attend, what are my options?
• I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
• How do I accept a Ticket Transfer from a Season Ticket holder
• How do I use a ticket that has been transferred to me by a season ticket holder?
• Can I get a PDF for this game?
• Can I buy tickets from a 3rd party website?
• I am the owner of multiple season tickets, but now when I log in, I can only see one ticket to manage.
• I can't login to accept a ticket transfer

At The Stadium 17

• What can I bring into the stadium?
• Can I pay cash at the stadium?
• What time will the Armoury Store open?
• Travelling To The Emirates
• Do you have a prayer room?
• How do I report an incident?
• What food/drink is available inside the stadium?
• Water Fountains
• Family friendly toilets
• A map of the Emirates Stadium
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Walking and cycling to Emirates Stadium
• Public Transport
• Travelling by car to Emirates Stadium
• Traffic Information
• Matchday store opening hours

Other 5

• How can I contact the Supporter Services team?
• I have arranged a collection, where should I go?
• I have lost my ticket on the way to the game, what should I do?
• Can I do a Stadium Tour and/or visit the museum?
• Half time penalty shoot out