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Knowledge base
Arsenal v PSG
Accessibility
0
Away Match Coach Travel
0
Shape Up with Arsenal In The Community
0
Important Information
1
Ticketing Embargo
Gold Season Ticket
10
What are the ticket prices?
I am on the Cup Scheme, when will I be charged?
How do I purchase my seat?
I have purchase my seat and I didn't receive a confirmation email
Can I still register for the Cup Scheme?
See all 10 articles
Arsenal v PSG - Ballot information
14
Important Information - Ticketing Embargo
When does the ballot open/close?
How do I apply for the ballot using a PC/laptop?
How do I apply for the ballot using the Arsenal app?
What is the price range?
See all 14 articles
Disability Access
8
I am a Red DA member, how do I register for the ballot?
What are the ticket prices?
When will I know if I am successful/unsuccessful?
I have specific seating requirements, how do I request this?
If I am successful in the ballot but then cannot attend, will I receive a refund?
See all 8 articles
Ballot FAQ's
8
What ballot can I enter?
I applied for the ballot and I didn't receive a confirmation email
If I am successful in the ballot, will I receive a concession price?
Can a Silver Member enter the Red ballot?
Can members register to be balloted with a group?
See all 8 articles
Arsenal v Crystal Palace
Digital Pass - Iphone
7
How do I gain access to the stadium?
My Digital Pass hasn't updated
How to scan your Digital Pass
I don't have an option to download my digital pass
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
See all 7 articles
Digital Pass - Android
7
How do I gain access to the stadium
My digital pass hasn't updated
How to scan your digital pass
How do I know if my phone supports NFC/how do I turn on NFC?
I am receiving an error accessing my digital pass
See all 7 articles
Digital Pass -Other
8
What is Near Field Communication (NFC) Technology?
If I have multiple tickets, how can I download all my Digital Passes?
What should I do if my phone dies on the way to the stadium?
Download the Arsenal app
Can I get a PDF for this game?
See all 8 articles
Ticket Exchange
8
Access to the Ticket Exchange System
Can I buy tickets from a 3rd party website?
I have a ticket and I can now no longer attend, what are my options?
I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
How do I sell my ticket on the exchange?
See all 8 articles
Ticket Transfer
9
How to use Ticket Transfer
How do I accept a Ticket Transfer from a Season Ticket holder?
I can't login to accept a ticket transfer
How do I use a ticket that has been transferred to me by a season ticket holder?
I have transferred my seat(s) using Ticket Transfer and now wish to attend the fixture. Is there anything I can do?
See all 9 articles
At The Stadium
21
What can I bring into the stadium?
Can I pay cash at the stadium?
Travelling To The Emirates
Do you have a prayer room?
How do I report an incident?
See all 21 articles
Other
6
How can I contact the Supporter Services team?
I have arranged a collection, where should I go?
What time does the Matchday Box Office open?
Can I do a Stadium Tour and/or visit the museum?
Half time penalty shoot out
See all 6 articles
Single Sign On
FAQ's
0
Single Sign On
11
What is Single Sign On and what are the benefits?
Single Sign On - How To Guide
Single Sign On - What happens if I have more than one membership?
Single Sign On - Saved Payment Details
Single Sign On - Password Reset
See all 11 articles
Troubleshooting
13
I can see memberships I don't recognise
How do I view all of my memberships?
I can't sign in
I can't reset my password/I'm not receiving my password reset link
I can't see or manage my junior's membership
See all 13 articles
Ticketing & Membership
Digital Ticketing
11
What You Need To Know
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
How To Add Your Digital Pass To Your Android Phone
See all 11 articles
Ballot FAQs
17
24/25 Season Ballot Process - How to Guide
Why are we balloting tickets instead of holding a regular sale?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
Will there be a limit to how many match ballots a Member can enter across the course of the season?
See all 17 articles
Purchasing Tickets
15
How do I buy a ticket?
How can I be notified when the ballot opens to my membership?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
When do the Premier League confirm the broadcast schedules for games?
Arsenal Academy Tickets
See all 15 articles
Family Enclosure
0
Ticket Transfer
11
How do I accept a Ticket Transfer?
How do I use a ticket that has been transferred to me by a season ticket holder?
Since Single Sign On I can't accept a Ticket Transfer
What is Ticket Transfer?
When does Ticket Transfer open ?
See all 11 articles
Ticket Exchange
9
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
See all 9 articles
Away Tickets
15
Away Ticket FAQs
Away Ticket Transfer
Away Ticket Transfer FAQs
Who can buy Away Tickets?
Coach travel to away matches
See all 15 articles
Cashback
6
Cashback Windows
The system won't let me cash out
How long does it take to get my cashback?
I live overseas, how do I get my cashback funds?
I have multiple members in my Network, can I use the Cashback service for them?
See all 6 articles
Memberships Overview
11
Digital Membership
Welcome To Our World Membership Ages 0-3
Team JGS Membership Ages 4-11
Young Guns Membership Ages 12-16
Cannon Membership Ages 17-18
See all 11 articles
Membership FAQs
3
Can I buy more than 1 ticket with my membership?
How do I update my Direct Debit details?
I have a question about my Membership - who should I contact?
Season Ticket Waiting List
4
How do I join the Season Ticket Waiting List?
Season Ticket Waiting List FAQs
Disability Access Season Ticket Waiting List
I’m on the Season Ticket waiting list. How can I find out my position?
Bonds/Debentures
5
I have a Bond/Debenture, what are my options?
Can I privately transfer a debenture to someone I know?
How do I list my debenture? How do I purchase or bid for a debenture?
I need to arrange a replacement Bond/Debenture certificate
Bond/Debenture FAQ's
Gold Season Ticket
11
I am a Adult Season Ticket Holder, What is included in my season ticket.
How do I purchase my seat for the Manchester United FA Cup game?
I am a Young Adult Season Ticket Holder, What is included in my Season Ticket
I am a Junior Gunner/Cannon Member, What is included in my season ticket
I am an existing Family Enclosure Season ticket holder , what is in included
See all 11 articles
Online Box Office
5
I am receiving a 403 error message on the Online Box Office, why is this?
I am having problems accessing parts of the site when purchasing tickets
Error messages buying tickets on the Online Box Office
I can't find a ticket on the Ticket Exchange
I am receiving the message 'Your Session Has Been Suspended'
My Account
5
How do I create a ticketing account?
How do I reset my password?
Creating and Managing your Network
How do I update my details?
I have changed my password but i can't log in
Other
3
Teamsheets
Junior Gunner Activity Sheet.
Complaints Handling Process
Arsenal Women
Arsenal Women
0
Membership Renewals
0
General Questions
9
What games are included in the 24/25 women’s season ticket?
What other benefits are included in the women’s season ticket?
Arsenal Women 24-25 Season Ticket Prices
When will I receive my tickets?
What is the Atmosphere Area?
See all 9 articles
Season Ticket Benefits FAQs
4
How do season ticket holders redeem their 10% discount online?
Do AWFC Season Ticket holders receive priority away ticket access?
How will ticket exchange and ticket transfer work for season ticket holders?
How many matches must a season ticket holder use their ticket for to be valid to renew for the 24/25 season?
Home Advantage Pack
8
2024/25 Home Advantage Prices
What is the difference between the Home Advantage Pack + and the Home Advantage Pack?
What are the 8 games included in the Home Advantage Pack+?
What are the 5 games included in the Home Advantage Pack?
How many games am I required to utilise my Home Advantage Pack + or Home Advantage Pack for to be eligible to renew for the 2025/26 season?
See all 8 articles
My Arsenal Rewards
FAQ's
0
Disability Access Renewals 2022/23
0
Travelling to the Emirates
0
CUP SCHEME Season Ticket
0
Season Ticket Renewals
0
V12 Finance
0
Renewal
0
Home Advantage Packs
0
How do I contact the Club?
0
Charity
0
Special Requests
0
Careers
0
Club Policies
0
Points & Rewards
6
What is My Arsenal Rewards?
Who is eligible for My Arsenal Rewards?
My Arsenal Rewards points
What should I do if I believe there was an error with my points balance?
I have redeemed my points, how do I check my activity?
See all 6 articles
My Arsenal Rewards Hub
4
Do I need a computer or a mobile device to participate?
How do I log in to the My Arsenal Rewards portal on my computer?
I can't log into the Rewards Hub, why is that?
How do I check my attendance badges and trophies?
Earn Points & Trophies
6
Men's & Women's 2024/25 Trophies
Attendance
Seat Utilisation
Tickets
My Arsenal Rewards Hub
See all 6 articles
Disability Access
Disability Ticket Access 2024/25
5
Will tickets for Disability Access Members be balloted?
Can I enter the ballot with a non-DA member?
I have specific seating requirements, how do I request this?
If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?
Disability Access (DA) Ballot Purchasing Process (PDF Guide)
Membership With Disability Access (DA)
6
What is a Disability Access Membership?
How do I become a new Disability Access Member?
How do I renew my Disability Access Membership?
Proof of Eligibility
Personal Assistants
See all 6 articles
Getting to Emirates Stadium
5
Disabled Supporters - Travelling by Public Transport
Disabled Supporters - Travelling by Car
Blue Badge Parking
Blue Badge Parking - Booking Periods
Disabled Supporters - approaching Emirates Stadium on foot
At the Stadium - Matchday
12
Disabled Supporters - Matchday Box Office
Disabled Supporters - Entering the Stadium
Accessible Viewing Areas - Wheelchair Users
Easy Access & Ambulant Disabled Supporter Seating
Supporters With Sensory Differences
See all 12 articles
Disabled Fans - Non-Matchday
3
Disabled Visitors - Stadium Tours & Museum
ADSA - Arsenal Disabled Supporters Association
Disabled Supporters - Contacting the Club
Robbie Williams Concert
7
How can I purchase tickets?
Can I purchase tickets through Arsenal Football Club?
When do tickets go on sale?
Age Restrictions
How do I purchase accessible tickets?
See all 7 articles
Arsenal Direct Help Centre
Top FAQs
7
Where is my order?
Can I amend my order?
Can I have my order sent to an alternative address?
Do I need to register an account with Arsenal Direct to place an order?
What are the delivery options and costs?
See all 7 articles
Delivery
7
When can I expect delivery of my Arsenal Direct order?
What are the delivery options and costs for Arsenal Direct orders?
Will I have to pay taxes and duties on my Arsenal Direct Order?
Where is my Arsenal Direct Order?
Can I have my Arsenal Direct order sent to an alternative address?
See all 7 articles
Payment
3
What forms of payment do you accept for Arsenal Direct orders?
Which currencies do you accept for Arsenal Direct orders?
Do you accept cheque or postal orders?
Returns
5
Returning Items Purchased in a Store
Returning Items Purchased Online
Can I exchange my item for something else?
What if an item I received is damaged or faulty?
How can I dispose of electrical products bought from Arsenal Direct?
Account
3
Do I need to register an account with Arsenal Direct to place an order?
How do I get my membership discount?
My membership discount is not being applied, what should I do?
Gift Cards
9
How do I purchase a gift card?
How do I use my gift card online?
My gift card is not being accepted online. Why?
Where can I redeem my gift card online?
When does my gift card expire?
See all 9 articles
Click & Collect
6
What is Click & Collect?
How do I order using Click & Collect?
When will my Click & Collect parcel be delivered to my collection point?
What do I need to bring with me to collect my Click & Collect parcel?
Can I change my local Click & Collect store?
See all 6 articles
Promotions
9
Free Name & Number Printing Promotion
Matchday Stadium Tour Offer
Free Standard Delivery Promotion
Student Discount
Affiliate Network Promotional Discounts
See all 9 articles
Stadium Tours
Stadium Tour
11
What are the Stadium Tour and Museum opening hours?
Where do I begin my Stadium Tour?
How long is my Stadium Tour and Museum visit expected to last?
Do I need to book a time and date?
Can I visit the Museum only?
See all 11 articles
Legends Tour
2
How long is my Legend Tour expected to last (non-matchday)?
I can no longer attend my Legend Tour, can I change it?
Matchday Tour
6
Do Matchday Tours run every match day?
How long is my matchday tor expected to last and what is included?
How long is my Whistlestop Tour expected to last and what is included?
Can I take my bag on a matchday tour with me?
I’m running late for my tour, can I go on the next one?
See all 6 articles
Tours - Information for Disabled Visitors
3
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British Sign Language (BSL) Tour?
Tours - FAQs
8
Do I need to print my eTicket or can I show this to you on my smart phone?
Can I purchase gift vouchers for a Stadium Tour?
Are Stadium Tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
See all 8 articles
Tours - Group Bookings
1
I regularly bring groups to the Stadium Tour, do you offer any further discounts?
Tours - Contact & Feedback
2
How can I provide feedback?
Need to call us?
Virtual Tour
11
What is a Virtual Stadium Tour?
What am I paying for?
What devices can I use to access the Virtual Stadium Tour?
Do you need access to the internet to use the Virtual Stadium Tour?
Can the Virtual Stadium Tour be downloaded to view offline?
See all 11 articles
Take To The Pitch
1
Take To The Pitch FAQs
