Arsenal Help Centre

Next Match 5

• How do i buy tickets for the Bayern Munich Women's Match?
• Can I buy tickets from a 3rd party website?
• How do i access the stadium?
• I am a Women's Season Ticket Holder, Is this game included?
• Where can I find my seat details?

At The Stadium 12

• Disabled Supporters - Entering the Stadium
• How Can I Contact The Fan Services Team?
• Can I Pay Cash at the Stadium?
• What Can I Bring Into The Stadium?
• Can I Use The Lift On Matchday?

See all 12 articles

Membership Renewals 2022/23 0

Disability Access Renewals 2022/23 0

My Account 5

• How do I create a ticketing account?
• How do I log into my account?
• Creating and Managing your Network
• How do I update my details?
• How to activate online account

Purchasing Tickets 9

• How do I buy a ticket?
• How do I buy a ticket next to my friend?
• Can I buy more than 1 ticket with my membership?
• Can I buy tickets from a 3rd party website?
• How can I be notified when tickets go on sale to my membership?

See all 9 articles

Online Box Office 6

• I am receiving a 403 error message on the Online Box Office, why is this?
• What time does the online queue start on the Online Box Office?
• I am having problems accessing parts of the site when purchasing tickets
• Error messages buying tickets on the Online Box Office
• What can I do to improve my chances of booking tickets online when a game goes on sale?

See all 6 articles

Digital Pass 6

• My Digital Pass keeps disappearing from my Apple Wallet
• How to add your Digital Pass to your phone
• How to use your Digital Ticket on your phone
• Digital Pass FAQs
• Digital Pass - Troubleshooting

See all 6 articles

Arsenal Women 6

• How do I buy tickets for Arsenal Women games at the Emirates Stadium?
• How Do I Buy Tickets For Arsenal Women's Away Games?
• Arsenal Women's Season Tickets
• Arsenal Women's Match by Match Tickets
• How do Women’s ST Holders get WSL tickets to games at the Emirates?

See all 6 articles

Away Tickets 10

• How can I buy away tickets?
• Who can buy Away Tickets?
• What are Away Points?
• Coach travel to away matches
• I have not received/lost my Away Ticket.

See all 10 articles

Ticket Exchange 5

• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting and Buying
• How will I get the money from selling my seat on Ticket Exchange?
• I am a Season Ticket holder in the Family Enclosure, how can I use the Ticket Exchange?
• Do I still get attendance trophies if I sell my ticket on the exchange?

Ticket Transfer 8

• What is Ticket Transfer?
• How do I use Ticket Transfer?
• How do I use a ticket that has been transferred to me?
• How do I accept a Ticket Transfer?
• Do I still get attendance trophies if I transfer my ticket?

See all 8 articles

Cashback 6

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cash back?
• I live overseas how do I get my cashback funds?
• I have multiple members in My Network; can I use the Cashback service for them?

See all 6 articles

Family Enclosure 4

• Where is the Family Enclosure?
• Who can buy tickets in the Family Enclosure?
• Ticket prices in the Family Enclosure
• Ticket Exchange in the Family Enclosure

Season Ticket Waiting List 4

• How do I join the Season Ticket Waiting List?
• My position on the Season Ticket Waiting List
• Season Ticket Waiting List FAQs (General Admission)
• Disability Access Season Ticket Waiting List

Memberships Overview 5

• Digital Membership
• Memberships For The 2022/23 Season
• Memberships for Adults
• Memberships for Children and Young Adults
• Memberships with Disability Access (previously Purple Membership)

Membership FAQs 7

• Where can I find my membership number?
• Can I buy more than 1 ticket with my membership?
• Can I cancel my membership?
• How do I update my direct debit details?
• I've lost my membership card

See all 7 articles

Gold Season Ticket 9

• What Is Included In My Season Ticket?
• Can I purchase additional ticket(s) with my season ticket ?
• Will My Season Ticket Give Me Access to Semi & Cup Finals?
• If I Can't Attend A Game, What Are My Options?
• Is the Carabao Cup included in my Season Ticket package?

See all 9 articles

Bond/Debentures 4

• I have a Bond/Debenture, what are my options?
• I would like to transfer my bond/debenture to a friend/family member.
• I would like to sell my Bond/Debenture
• I need to arrange a Replacement Bond/Debenture Certificate

Membership With Disability Access (DA) 6

• What is a Disability Access Membership?
• How do I become a new Disability Access Member?
• How do I renew my Disability Access Membership (previously Purple Membership)
• Proof of Eligibility
• Personal Assistants

See all 6 articles

Getting to Emirates Stadium 5

• Disabled Supporters - Travelling by Public Transport
• Disabled Supporters - Travelling by Car
• Blue Badge Parking
• Blue Badge Parking - Booking Periods
• Disabled Supporters - approaching Emirates Stadium on foot

At the Stadium - Matchday 11

• Disabled Supporters - Matchday Box Office
• Disabled Supporters - Entering the Stadium
• Accessible Viewing Areas - Wheelchair Users
• Easy Access & Ambulant Disabled Supporter Seating
• Supporters With Sensory Differences

See all 11 articles

Disabled Fans - Non-Matchday 3

• Disabled Visitors - Stadium Tours & Museum
• ADSA - Arsenal Disabled Supporters Association
• Disabled Supporters - Contacting the Club

Barclays Pingit For Clubs 8

• Can I still use my Arsenal membership card to make payments?
• Can I still use my Arsenal membership card to earn loyalty points?
• Can I still log into the ‘Manage prepaid card’ area of the Arsenal Official app?
• Can I withdraw money or deregister before the closure?
• I did not receive a closure notice but heard from a friend this was closing, what do I do?

See all 8 articles

Membership Card 5

• What is My Arsenal Rewards?
• Do I have to activate my membership card?
• Who is eligible for My Arsenal Rewards?
• What happens if my card is lost, stolen or used fraudulently?
• What do I need to do to use my card for the first time as a payment card?

Points & Rewards 6

• My Arsenal Rewards points
• Earning and redeeming points
• What should I do if I believe there was an error with my points balance?
• I completed an activity, but I did not earn points for it. Why is that?
• I Have Redeemed My Points, How Do I Check My Activity?

See all 6 articles

My Arsenal Rewards Hub 5

• How do I access my Arsenal Rewards hub?
• Do I need a computer or a mobile device to participate?
• How do I log in to the My Arsenal Rewards portal on my computer?
• I can't log into the Rewards Hub, why is that?
• How do I check my attendance badges and trophies?

Travelling to the Emirates 6

• Public Transport
• Walking and cycling to Emirates Stadium
• Travelling by car to Emirates Stadium
• Traffic Information
• what3words - find precise locations at The Emirates

See all 6 articles

At the stadium 11

• What time does the stadium open?
• COVID Requirements
• The Armoury on a matchday
• Lost Property
• My Seat is Broken, How do i report this?

See all 11 articles

Safety & Security 6

• Supporters Code of Conduct
• What can I bring into the stadium?
• How do I report an incident?
• Local Residents' Information
• Safety Policy

See all 6 articles

Accessibility 0

Away Match Coach Travel 3

• How and when can I book away coach travel?
• Away coach travel discount
• Away coach travel pick up points and information

How do I contact the Club? 5

• How do I contact the Club?
• How do i contact a Supporters Club?
• I Wish To Stop Receiving Communications From The Club/Delete My Account.
• I No Longer Receive Emails From The Club
• Press & Media queries

Special Requests 5

• Matchday and programme announcements
• Can I meet a player?
• Can I Interview the Players?
• Can the club help with my university studies & dissertation?
• Teamsheets

Charity 2

• Charities/donation requests
• How can I donate to The Arsenal Foundation?

Careers 3

• Job vacancies at Arsenal
• Do Arsenal offer work experience?
• Arsenal Summer Camps

Club Policies 2

• Supporters Charter
• Safeguarding

Pay Per View Match Content 0

Top FAQs 7

• Where is my order?
• Can I amend my order?
• Can I have my order sent to an alternative address?
• Do I need to register an account with Arsenal Direct to place an order?
• What are the delivery options and costs?

See all 7 articles

Delivery 7

• When can I expect delivery of my Arsenal Direct order?
• What are the delivery options and costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• Where is my Arsenal Direct Order?
• Can I have my Arsenal Direct order sent to an alternative address?

See all 7 articles

Payment 3

• What forms of payment do you accept for Arsenal Direct orders?
• Whay is Laybuy?
• Which currencies do you accept for Arsenal Direct orders?

Returns 5

• Returning Items Purchased in a Store
• Returning Items Purchased Online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card online?
• When does my gift card expire?

See all 9 articles

Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Colect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?

See all 6 articles

Stadium Tour 7

• What are the Stadium Tour and Museum opening hours?
• Where do I begin my Stadium Tour?
• How long is my Stadium Tour and Museum visit expected to last?
• Do I need to book a time and date?
• Can I visit the Museum only?

See all 7 articles

Legends Tour 2

• How long is my Legend Tour expected to last (non-matchday)?
• I can no longer attend my Legend Tour, can I change it?

Matchday Tour 6

• Do Matchday Tours run every match day?
• How long is my matchday tor expected to last and what is included?
• How long is my Whistlestop Tour expected to last and what is included?
• Can I take my bag on a matchday tour with me?
• I’m running late for my tour, can I go on the next one?

See all 6 articles

Tours - Information for Disabled Visitors 3

• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British Sign Language (BSL) Tour?

Tours - FAQs 7

• Do I need to print my eTicket or can I show this to you on my smart phone?
• Can I purchase gift vouchers for a Stadium Tour?
• Are Stadium Tour tickets refundable or transferable?
• Is parking available at the stadium?
• Is there anywhere to leave luggage or bags?

See all 7 articles

Tours - Group Bookings 1

• I regularly bring groups to the Stadium Tour, do you offer any further discounts?

Tours - Contact & Feedback 2

• How can I provide feedback?
• Need to call us?