HOW MANY TIMES CAN I USE AWAY TICKET TRANSFER?
Tickets can only be transferred to a Qualifying Season Ticket Holder/Travel Club Member or Designated Recipient once per fixture, but supporters can use the Away Ticket Transfer system for all applicable games throughout the season.
WHAT HAPPENS TO THE AWAY POINT ON THE OCCASIONS?
When transferring to a qualifying Gold/Platinum Season Ticket Holder or Travel Club Member, the original ticket purchaser does not retain the away point, and the away point for the relevant game is awarded to the attending supporter once the ticket has been transferred.
When transferring to a Designated Recipient, the original ticket purchaser does not retain the away point and neither does the Designated Recipient.
Please note, if the ticket is marked for collection, the away point will only be retained by the attending Gold/Platinum Season Ticket Holder or Travel Club Member if they collect the ticket. Any supporter who does not collect the ticket will have the away point removed from their membership account post-match.
HOW DO I SELECT MY DESIGNATED RECIPIENTS?
Please be mindful that you cannot email the Club to pre-register your Designated Recipients. The selection must be carried out when completing an Away Ticket Transfer and these will be recorded on your membership account by the Club.
Designated Recipients must be paid Arsenal Members (e.g. Red/Silver Members). They do not need to be a season Ticket Holder or Travel Club Member and do not need to have accrued away points.
CAN I USE AWAY TICKET TRANSFER IF I HAVE RECEIVED MY PHYSICAL TICKET?
Any supporter that has received their physical ticket and chooses to use the Away Ticket Transfer service is responsible for distributing the physical ticket to the supporter who will be attending the relevant match. If this ticket is lost, it is the recipients responsibility to contact the Club in line with our Away Ticket Duplicate Policy
WILL THERE STILL BE AWAY TICKET COLLECTIONS?
Alongside this additional flexibility for away ticket holders and as part of our ongoing commitment to ensure highly sought after away tickets are used by genuine Arsenal supporters, there will continue to be an increased number of random collections in place at away games, and there will be sanctions for supporters who fail to collect their ticket. Supporters will receive a minimum of 48 hours notice if they are required to collect their ticket with photo ID, and those who successfully collect their ticket will not be required to do so again for several subsequent days.
WILL THERE BE AN OPTION TO USE AWAY TICKET TRANSFER AFTER THE DEADLINE?
Any supporter who is unable to attend after the Away Ticket Transfer deadline has passed is encouraged to get in touch with Fan Services here in advance of the game for further assistance.
CAN DISABLED SUPPORTERS USE THIS SERVICE?
We have as option available for DA Members with all information available here
WHAT IS THE DEADLINE FOR AWAY TICKET TRANSFER?
We will communicate all confirmed deadlines relating to applicable fixtures here on the relevant fixture’s ticket information page. The deadline for submission will be approximately 7 days before the game, with the opening date approximately 14 days before the game.
All deadlines are subject to change and we will gather information for supporters as soon as the ticket pages are live.
WILL AWAY TICKET TRANSFER BE AVAILABLE FOR ALL GAMES?
Please be mindful that the Away Ticket Transfer process may not be operational for certain fixtures, especially those with a tight turnaround between confirmation of game and fixture date.
The availability on whether Away Ticket Transfer is possible will be listed on the respective fixture’s ticket information page.