How many devices can I add my digital pass to?
Digital passes can be stored in 2 Apple wallets or 1 Google wallet. If your pass is already stored on the maximum number of devices, the you will get an error message when trying to download your digital pass via the App.
If this occurs, please remove your digital pass from the device(s) it is currently downloaded on before you are able to add it to a new device. If you don’t think your pass is already downloaded to a wallet or you cannot access the wallet which your ticket is downloaded too, please contact fan services here and choose the option Digital Pass under 'Enquiry Regarding'
How many digital passes can be added to one phone?
You can add multiple digital passes to the same phone if someone in your party does not have Apple Wallet or Google Pay or a smartphone. To do this, the person without a smartphone must log into the Arsenal App on your phone using their Membership Number and download their digital pass onto your device from their Profile.
How do I remove a digital pass from my wallet?
To delete a pass from your phone, open the wallet app on your phone and select your digital pass. After opening your pass, select the 3 dots in the top righthand corner and select remove pass. For some Android models, this may be slightly different. If you have any issues, please check with your phone company.
What do I do if my child does not have a smart phone?
We recommend downloading your child’s digital pass onto your phone by logging into their Arsenal account in the Arsenal App on your phone and downloading it through the "My Profile" section. Please ensure you download all passes onto your device before arriving at the stadium. When accessing multiple digital passes on your mobile device, you will be able to swipe left and right between different passes to find the correct one to scan. When approaching the turnstile please have the child’s pass ready first, scan that digital pass and let them go through the turnstile before scanning and entering on your own pass.
If I have multiple tickets, how can I download all my Digital Passes?
To download multiple digital passes, you must log into each account on the Arsenal app and add them to your wallet via your profile. All digital tickets that you have added to your wallet can be viewed by opening the Wallet app on your phone. When accessing multiple digital passes on your mobile device, you will be able to swipe left and right between different passes to find the correct one to scan.
When trying to download my digital pass from the Arsenal App, I got an error message. What should I do?
The following error message “Digital pass not found. It can take up to 3 days for new members to access their pass. If you've already downloaded your pass on another device, delete it and try again.” may come up for a few reasons:
1. If you have only just purchased your membership, your digital pass may take up to two working days to appear in the app.
2. Your digital pass may already be downloaded onto more than the allowed number of devices (2 on iPhone and 1 on Android). If this occurs, you must remove your digital pass from the devices it is currently downloaded on before you are able to add it to a new device. If you don’t think your pass is already downloaded to a wallet or you cannot access the wallet which your ticket is downloaded too, please contact fan services here choose the option Digital Pass under 'Enquiry Regarding'
Do I require the Google Wallet app to download my Digital Pass?
To download your Digital Pass to your Android device, you will require the Google Wallet app. If you are attempting to download your pass from the Arsenal Official App and you receive a notification to say that your Digital Pass is already downloaded to your wallet, please ensure that you are logged into the Google Wallet app with the same Google account as the one showing on the Arsenal Official App.
Please click here for instructions on how to download the Google Wallet app to an Android device.
How do I download my digital pass to my Apple Watch?
Once a digital pass has been downloaded onto your iPhone it will automatically be added to your linked Apple Watch and can be accessed via the wallet app on your watch.
When I get a new phone, how do I transfer my digital pass to my new device?
If you have changed your mobile device, you must ‘remove pass’ from your previous smart phone and / or smart watch and then re-download your digital pass via the Arsenal App.
To delete a pass from your phone, open the wallet app on your phone and select your digital pass. After opening your pass, select the 3 dots in the top righthand corner and select remove pass. For some Android models, this may be slightly different. If you have any issues, please check with your phone company.