Arsenal Network
We strongly recommend you set up your network well in advance before the ballot opens. In order to register for the ballot online on behalf of another member then you first must ensure that member is added into your network within your online account, Please click here to more information on the network.
Check your passwords and billing details
Check that you know your password and all your details are up to date before a ballot opens. If you've forgotten your password, don't worry, there's an option to have a new one emailed to you . Please also make sure your address and contact details are fully completed, If you have an incomplete telephone number registered on your account then this is likely to cause issues making a payment online. If you're signed up to Verified by Visa or MasterCard Secure Code, make sure that you know your password before the ballot opens.
Debit/Credit Card
Due to the new PSD2 security regulations and to avoid payment failure, Please ensure your account information is correct and your address and contact details match those registered to your card.
VPN
Please ensure that you are not using a VPN, and avoid using datacentres, as these will hinder your ability to access the site.
Clear your Cache/Cookies and History from your Web Browser
Please find below the steps on how to do this:
In Chrome
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
How to Clear all type of Cache in Windows 10 PC
- Clean temp files through Windows 10 storage sense.
- Delete Temporary cached files on your Windows PC.
- Delete Prefetch Files from Windows PC.
- Delete Unnecessary files Cache on your System.
- 2- Browser Cache.
- 4- Clear Windows Store Cache.
- Clear Your DNS Cache on Windows 10.