If you are receiving the below message then please can we ask for you to contact us here and let us know the membership numbers for both the season ticket holder and also the intended recipient and also what game it is for and we can look into this further for you.
Please choose 'Ticket Transfer' as your option under 'Enquiry regarding' on the contact form.
If you are receiving the below message then this usually means the recipient has not activated there account, Instructions on how to activate the account can be found here
Once the account has been activated you will then be able to transfer your ticket(s).