- If you are receiving the below message then this usually means the recipient has not activated there account, Instructions on how to activate the account can be found here
Once the account has been activated you will then be able to transfer your ticket(s).
- If you are receiving the below message then this usually means the recipient has missing mandatory fields on there account.
- Title and Full name
- Full Postal Address
- Date of Birth
- Telephone Number
The recipient must ensure the above information is on the account, instructions on how to update the account can be found here.
- You will receive the below message for the FC Bayern Munich home game if you are trying to transfer a ticket to an Arsenal member who signed up after 11th March 2024 as this fixture has an embargo in place for Arsenal members who signed up after 11th March 2024.
Ticket Transfers can be forwarded but where the recipient’s account was created after the 11 March 2024 these will not be able to be accepted by the recipient and in turn this transfer will be cancelled.
