My digital pass has not updated with the next game yet even though I have a ticket. What should I do?
On an Apple device, go to the ticket in your Apple wallet and click the three dots in the top right corner. Go to 'automatic update' and toggle it off and on and your digital pass should update.


I'm an iOS 15 user on an Apple device but I cannot find my ticket in your Apple Wallet?
Please scroll to the bottom of your Apple Wallet and click on hidden passes. Once in the hidden pass section, please find your pass, press it and select unhide. Alternatively go to Settings -> Wallet & Apple Pay -> turn off Hide Expired passes.

 

My child does not have a smart phone?
We would recommend loading your child’s digital pass onto your phone. When accessing multiple digital passes on your mobile device, you will be able to swipe left and right between different passes to find the correct one to scan. When approaching the turnstile please have the child’s pass ready first. Scan that digital pass and let them go through the turnstile before scanning and entering on your own pass. 


My seat details are incorrect on my Digital Pass

If you are adding your digital Membership Card, you only need to do this once and all games you are eligible for will be loaded onto your pass that sits within the wallet on your mobile device. 

If your seat details are incorrect, these will update to the correct details prior to the game. 

If these details are still incorrect the working day before the game, please contact Fan Services on 020 7619 5000 (Lines are open 09:30 – 17:00 (UK), Monday to Friday).


I am getting an error message when downloading my pass

Whilst the Fan Services team will try to help wherever possible, if you require specific technical advice regarding your mobile phone or the wallet app we strongly advise contacting your device supplier's support team, or Apple Wallet/GPay support, to resolve error messages and other issues that relate to your device.