What is a Digital Ticket?
 A digital ticket is an electronic pass that can be stored within the wallet app on your smart phone or smart watch and be used to enter Emirates Stadium by scanning the QR Code on your pass on the reader at the gate.


Which devices are supported?
 All iPhones with Face ID iPhones and all Touch ID iPhones except the iPhone 5S. Please check here for further details on Apple devices. All Android devices from 2015 onwards are supported. 


Why Digital Tickets?
 Digital tickets are the safest, most convenient, and flexible way to receive your match ticket while increasing protection against fraud. Digital tickets provide:  

  • Quick and easy entry to Emirates Stadium using your mobile phone or smart device
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets  
  • An easy way to go green by printing less paper 

 

Why is there a barcode on my Digital Pass now?
 Our digital passes no longer utilise NFC functionality (near field connectivity). You must now scan the QR Code on your digital pass or digital ticket at the turnstile.


Can I forward a Digital Pass? 
 You cannot forward a ticket within your Apple Wallet or Google Pay apps but if you wish to transfer your ticket to a friend of family member, you may use our Ticket Transfer Service which can be accessed through your Online Box Office account. Once you have transferred your ticket using Ticket Transfer, the recipient will receive a Ticketfast and Digital Ticket that they may use to access Emirates Stadium.  

If you have changed your mobile device, you must ‘remove pass’ from your previous smart phone and / or smart watch and then re-download your digital pass using the buttons within the email from Arsenal Football Club to save your digital pass to your new device. 


What happens to my Digital Pass if I’m a Season Ticket Holder but I use Ticket Transfer or Ticket Exchange for a match?
 Your digital pass will be updated accordingly, and you will no longer be able to tap for entry for the relevant game.  


What happens if I bought a match-by-match ticket ticket but I cancel my ticket for the match?
 Your digital ticket will be updated accordingly, and you will no longer be able to tap for entry. For Apple devices, the digital ticket will update to show as EXPIRED, for Google devices it will appear in your EXPIRED passes section in your wallet.


If I have multiple tickets, how can I view all my Digital Tickets?
 All digital tickets that you have added to your wallet can be viewed by opening the Apple Wallet on your iPhone or Apple Watch. On an Android device, open your Google Pay app to view your ticket.


My child does not have a smart phone?
We would recommend loading your child’s digital pass onto your phone. When accessing multiple digital passes on your mobile device, you will be able to swipe left and right between different passes to find the correct one to scan. When approaching the turnstile please have the child’s pass ready first. Scan that digital pass and let them go through the turnstile before scanning and entering on your own pass.